Desktop Support Technician

Carman Solutions Group

Job Location:

Rosenberg, TX - USA

Monthly Salary: Not Disclosed

Posted on: 7 days ago

Vacancies: 1 Vacancy

Job Summary

Role- Desktop Support Technician

Location- Rosenberg TX Onsite

Job Type- 6 month contract

Looking for a Desktop Support Technician who can keep users productive troubleshoot problems without making people feel dumb and survive the magical chaos that somehow starts every time somebody says Nothing changed on my computer.

This role is the day-to-day face of IT support for end users across the organization. The team needs somebody dependable technically solid and comfortable helping everyone from the I forgot my password again crowd to the power users who somehow have 47 browser tabs 12 Excel files and a VPN issue all happening at once.

Youll be handling desktop support workstation setup troubleshooting onboarding/offboarding support ticket management and hardware tracking across the environment.

What theyre really looking for:

1 3 years of desktop support or help desk experience
Strong Windows 10/11 support experience
Experience with Microsoft 365 and Active Directory
Basic networking knowledge including DNS DHCP TCP/IP and VPN troubleshooting
Good troubleshooting instincts and communication skills
Ability to manage tickets prioritize issues and follow through

Experience with macOS ServiceNow Jira Zendesk or ITIL environments is definitely helpful. Certifications like A or Network are nice too but the bigger thing is somebody who can actually solve problems and work well with people.

This role will support hardware and software issues system updates workstation deployments user onboarding/offboarding and inventory tracking. Theres also a customer service side to the role that matters quite a bit. Some users are technical. Some think rebooting means turning the monitor off and back on. Youll see both.

The right person for this role is organized patient dependable and doesnt immediately panic when three tickets a printer issue and a VIP walk-up all happen at the same time.

Regards

Himanshu Rawat

Role- Desktop Support Technician Location- Rosenberg TX Onsite Job Type- 6 month contract Looking for a Desktop Support Technician who can keep users productive troubleshoot problems without making people feel dumb and survive the magical chaos that somehow starts every time somebody says Not...