Desktop Support Technician

Siri InfoSolutions Inc

Job Location:

Indianapolis, IN - USA

Monthly Salary: Not Disclosed

Posted on: 4 days ago

Vacancies: 1 Vacancy

Job Summary

Job Title: IT Support/IT Admin

Location: Indianapolis IN
Duration: 6 months
Experience Required: 2-4 Years

Role Description:

1. Experience in Workstation and Basic Hardware Tier 1 and Tier 2 support
2. Ready to work in evening/night shift and provide on-call support for critical production issues
3. Excellent troubleshooting skills
4. Able to maintain a high level of confidentiality and professionalism
5. Ability to effectively prioritize and execute tasks
6. Strong customer-service orientation
7. Effective interpersonal and relationship-building skills
8. Ability to learn new technologies to perform day to day support operations
9. Basic knowledge of networking
10. Windows cyber security Management knowledge

Roles & Responsibilities:
1. Provide Tier 1 and Tier 2 Support for various IT applications. Support Activities include: - Basic PC Hardware Support- Virtual Desktop/iPads/Printers/ IGELS/ Servers Support
2. Access Request Handling
3. Escalate issue to appropriate teams and follow up for closure
4. Patching of windows workstation/server
5. . Windows server/workstation cyber security Management

Keyword: ITSMService NowVeeva Quality Docs
Skills: Desktop Management - Infrastructure Services (IS)

Job Title: IT Support/IT Admin Location: Indianapolis IN Duration: 6 months Experience Required: 2-4 Years Role Description: 1. Experience in Workstation and Basic Hardware Tier 1 and Tier 2 support 2. Ready to work in evening/night shift and provide on-call support for critical production issues 3...