Desktop Support Engineer

Job Title: Desktop Support Engineer
Location: Chicago IL (Candidate must be local and ready for the onsite Interview)
Schedule: 2 Days Onsite per Week
Hours: 8:00 AM 5:00 PM CST (Must be flexible for occasional evenings/weekends)
Duration: 12 months

Interview Process:
Two video interviews
Possible final onsite interview
Interviews will be conducted with Hiring Manager and/or Team Lead

Position Overview:
We are seeking a Desktop Support Engineer to provide enterprise-level end-user support focused heavily on Microsoft Copilot Microsoft 365 Outlook and Teams. This role will primarily support users remotely via phone and ticketing systems with occasional desk-side support as needed.

The ideal candidate will have strong troubleshooting skills excellent customer service abilities and experience supporting high-volume enterprise environments.

Key Responsibilities:
Provide technical support for Microsoft Copilot Microsoft 365 Outlook and Teams
Troubleshoot and resolve escalated desktop and application issues from the Service Desk
Perform root cause analysis to identify and prevent recurring technical issues
Support enterprise desktop platforms hardware operating systems and software tools
Monitor platform performance availability and system health
Implement software releases upgrades patches and system changes
Configure and support desktop systems hardware and enterprise applications
Coordinate with infrastructure middleware database and application teams for issue resolution
Maintain enterprise standards procedures and security compliance
Participate in system maintenance troubleshooting diagnostics and platform tuning
Provide occasional onsite and after-hours support as needed
Assist with lifecycle management for hardware and software environments
Document processes technical standards and troubleshooting procedures

Top Required Skills:
End-user support experience with:

• Microsoft Copilot
• Microsoft 365
• Microsoft Outlook
• Microsoft Teams
  Strong troubleshooting and desktop support experience
  Experience working in enterprise support environments
  Ability to manage high ticket volumes (approximately 200 tickets per month)
  Strong customer service and communication skills
  Ability to stay organized and work efficiently in fast-paced environments

Preferred Qualifications:
Associates degree industry certification or equivalent hands-on experience
Experience working with enterprise ticketing systems
Knowledge of desktop/server technologies and enterprise networking concepts
Strong understanding of system maintenance and diagnostics
Ability to work collaboratively across technical and business teams

Soft Skills & Traits:
Excellent verbal and written communication skills
Strong teamwork and collaboration abilities
Self-motivated with strong accountability and reliability
High attention to detail and problem-solving mindset
Flexible and adaptable in changing environments
Strong time management and task prioritization skills
Professionalism integrity and customer-focused attitude

Additional Notes:
This is a net-new position supporting enterprise AI initiatives related to Microsoft Copilot
Candidate must be legally authorized to work in the United States without sponsorship
Strong emphasis on customer support troubleshooting communication and enterprise desktop technologies