Desktop Support Analyst I
Job Location:
Houston, TX - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Join DYOPATH as a Desktop Support Analyst I
Are you energized by solving technical issues and helping users stay productive
DYOPATH is seeking a detail-oriented Desktop Support Analyst I who thrives in a fast-paced environment enjoys troubleshooting and delivers excellent end-user support.
Why Youll Love Working Here
- Purpose with Passion Our L.O.V.E. philosophy (Living Our Values Every Day) drives meaningful impact in everything we do
- Growth & Development Opportunities for training certifications and career advancement
- Collaborative Environment Work alongside supportive teammates in a respectful team-first culture
- Recognition & Impact Your contributions directly support business operations and user success
Benefits
- Medical Dental and Vision coverage
- Life insurance
- 401(k) with company match
- You Pick a Day paid holiday
- FSA and HSA options
- Pet insurance
- Additional benefits available
- Full details available at Overview
- Location: On-site (Hanover TX)
- Schedule: 1st Shift (8a5p); Monday through Friday
- Pay Rate: $22.50/hour
Your Mission as a Desktop Support Analyst I
- Provide technical support for desktops laptops printers scanners and peripherals
- Troubleshoot hardware and software issues via phone chat and in person
- Install deploy and maintain company hardware software and applications
- Track manage and resolve incidents and service requests using ticketing systems while meeting SLA requirements
- Perform system updates including Microsoft security patches antivirus updates and application upgrades
- Create update and maintain knowledge base documentation and user guides
- Order and manage hardware parts for maintenance and repair
- Act as a point of contact for third-party vendors and support technicians
- Document processes and contribute to continuous improvement initiatives
What You Bring to the Team
Education & Certifications
- Bachelors degree in Computer Science IT or related field OR
- 4 years of equivalent work experience
- A Certification required
Experience & Skills
- Intermediate hardware and software troubleshooting skills
- Experience with Microsoft 365 and SharePoint (preferred)
- Ability to analyze issues identify root causes and resolve incidents effectively
- Strong written and verbal communication skills
- Detail-oriented with excellent organizational skills
- Strong customer service mindset with professionalism and empathy
- Ability to prioritize tasks and meet deadlines
- Team-oriented with the ability to collaborate across departments
Other Requirements
- Valid drivers license with acceptable driving record
- Ability to pass a background check prior to hire
Why This Role Matters
As a Desktop Support Analyst I you will play a key role in keeping users connected productive and supported. Your work ensures reliable IT operations enhances the user experience and contributes to continuous service improvement across the organization.
Equal Opportunity Employer
DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age color disability gender gender identity genetic information marital status military status national origin race religion sexual orientation veteran status or any other legally protected characteristic. For more information about DYOPATH please visit our website . The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of the employee assigned to this job.
Required Experience:
IC
About Company
We provide innovative managed it to help our clients combat cyber threats, in complex IT environments, and the increasing human capital shortages.
