Desktop Field Technician

Beacon Systems Inc delivers Program Management Science Engineering and Technology Solutions to Federal Commercial State and Local Agencies. We are a subsidiary of Radiant Digital Solutions. Our Technology support to many DoD Agencies NASA Voice of America FDA and State Agencies such as State of FL RI MS ND VA and WV extends our delivery of solutions worldwide.

Position: Desktop Field Technician

Location: Onsite - Phoenix AZ

Duration: Long Term

This position will be responsible for providing end-user hardware and software support responding to helpdesk tickets providing support for the mobile device team and resolving complex tasks. Responsibilities will include but not limited to:

JOB REQUIREMENTS

• A minimum of three (3) years experience providing technical support to end users in a fast-paced environment.
• One year of Active Directory experience.
• Experience with ServiceNow ticketing software.
• Experience with Tanium or Workspace One MDM.
• Experience providing technical support for Microsoft Windows and Office in a network environment.
• Experience with preventive maintenance and procedures of workstations and laptops
• Solid troubleshooting skills in desktop computer hardware and software.
• Experience creating and improving technical documentation; documenting the system specifications and design.
• Working irregular hours second and/or third shifts weekends holidays and evenings is required to support 24x7 operations.
• The successful candidate must pass a federal background check. Only the highest qualified candidates will be considered.
• Candidate must have excellent communication skills as they will be providing first and second level support to internal and external personnel.
• Candidate should be able to safely lift 50 pounds.
• Must possess and maintain a valid Arizona drivers license with a clean record.