For 35 years Stefanini has been helping midsize large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient cost-reducing and effective services (IT Infrastructure Outsourcing End-User Computing Outsourcing Application Managed Services and Mainframe Modernization). With robust offerings aligned with market trends such as automation cloud Internet of Things (IoT) and user experience (UX) the company has been recognized with several awards in the area of innovation. Today the company has a broad portfolio of solutions that combine innovative consulting marketing mobility personalized campaigns and artificial intelligence services for traditional solutions such as service desk field service and outsourcing (BPO). We have over 30000 employees across 77 offices in 41 countries across the Americas Europe Africa Australia and Asia.
Job Description
Provide Windows software and hardware support onsite in a corporate environment
Stage provision and deploy IT machines to end users following best business practices
Diagnose troubleshoot and implement fixes for a variety of technology
Configure troubleshoot and deploy mobile devices & other audio / visual equipment
Troubleshoot VPN and VDI connectivity
Follow appropriate KB articles
Manage workload via ticketing software
Prioritize and complete work in a group and independently with minimal supervision
Communicate technical information to non-technical audiences
Smart Hands remote support for offsite resolver groups
Inventory management of IT assets including asset auditing
Other duties as assigned
Ability to work 24 hrs/week (Schedule open)
2 years corporate deskside support or equivalent experience
Excellent troubleshooting capability
Ability to maintain composure while handle challenging dynamic rapid-response user support
Experience with Microsoft Office / Office 365 suite
Experience with computer imaging software and data migration processes (e.g. SCCM Intune)
Experience with endpoint protection and encryption (Bitlocker) support
Familiarity with using remote desktop support tools
High School Diploma or equivalent
Maintain valid drivers license
Walk bend stand for prolong periods of time and lift equipment up to 50 pounds
Demonstrate high level of professionalism and strong personal interaction skills
Maintain neat and professional work area and appearance in compliance with site policies
Ability to pass standard panel drug screening and background check
Adhere to assigned shift schedule
Desired Characteristics
A Certification
Microsoft Certified Professional (MCP)
Windows architecture including permissions and file structure
Work with brilliant minds often within a global capacity;
Comprehensive Benefits package that includes 401(k) paid time off tuition reimbursement medical dental and vision insurance and much more;
Opportunity to participate in professional development eLearning programs within the Stefanini University and other virtual trainingas well.
Why were different
Brazilian and privately owned company;
Agility flexibility and innovation are in our DNA;
Flat organizational structure which enables faster communication and decision making.
#LI-LG1
#LI-ONSITE
Required Experience:
IC
Job DescriptionFor 35 years Stefanini has been helping midsize large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient cost-reducing and effective services (IT Infras...
Job Description
For 35 years Stefanini has been helping midsize large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient cost-reducing and effective services (IT Infrastructure Outsourcing End-User Computing Outsourcing Application Managed Services and Mainframe Modernization). With robust offerings aligned with market trends such as automation cloud Internet of Things (IoT) and user experience (UX) the company has been recognized with several awards in the area of innovation. Today the company has a broad portfolio of solutions that combine innovative consulting marketing mobility personalized campaigns and artificial intelligence services for traditional solutions such as service desk field service and outsourcing (BPO). We have over 30000 employees across 77 offices in 41 countries across the Americas Europe Africa Australia and Asia.
Job Description
Provide Windows software and hardware support onsite in a corporate environment
Stage provision and deploy IT machines to end users following best business practices
Diagnose troubleshoot and implement fixes for a variety of technology
Configure troubleshoot and deploy mobile devices & other audio / visual equipment
Troubleshoot VPN and VDI connectivity
Follow appropriate KB articles
Manage workload via ticketing software
Prioritize and complete work in a group and independently with minimal supervision
Communicate technical information to non-technical audiences
Smart Hands remote support for offsite resolver groups
Inventory management of IT assets including asset auditing
Other duties as assigned
Ability to work 24 hrs/week (Schedule open)
2 years corporate deskside support or equivalent experience
Excellent troubleshooting capability
Ability to maintain composure while handle challenging dynamic rapid-response user support
Experience with Microsoft Office / Office 365 suite
Experience with computer imaging software and data migration processes (e.g. SCCM Intune)
Experience with endpoint protection and encryption (Bitlocker) support
Familiarity with using remote desktop support tools
High School Diploma or equivalent
Maintain valid drivers license
Walk bend stand for prolong periods of time and lift equipment up to 50 pounds
Demonstrate high level of professionalism and strong personal interaction skills
Maintain neat and professional work area and appearance in compliance with site policies
Ability to pass standard panel drug screening and background check
Adhere to assigned shift schedule
Desired Characteristics
A Certification
Microsoft Certified Professional (MCP)
Windows architecture including permissions and file structure
Created in 1987, Stefanini is a $1B global IT provider of business solutions with locations in 40 countries across the Americas, Europe, Australia and Asia. With more than 25,000 employees, Stefanini provides onshore, offshore and nearshore IT services, including application developme
... View more
Job Location:
Monthly Salary:
Posted on:
Vacancies:
