Deskside Technician I
Job Location:
Davenport, IA - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
About The Role:Were looking for a detailoriented IT Hardware Depot Technician (Level 1) to support our hardware lifecycle this role youll focus on asset management imaging shipping/receiving and basic hardware troubleshooting within a fastpaced depot environment. If you enjoy handson technical work and keeping operations running smoothly this is a great opportunity to grow your IT career.
Key Responsibilities Asset Management
- Maintain accurate inventory of laptops desktops peripherals and accessories
- Track hardware through receiving staging deployment return repair and retirement
- Update asset records in inventory and ticketing systems
Imaging & Device Preparation
- Perform imaging of client hardware using standardized deployment tools for Windows and Apple devices.
- Configure test and validate devices prior to shipment
- Ensure all equipment meets quality and compliance standards
Shipping & Receiving
- Receive incoming hardware shipments and verify contents
- Package and ship devices to end users or field locations
- Maintain proper documentation labeling and tracking
Technical Support & Break/Fix
- Diagnose and repair basic hardware issues on Windows/Apple Devices.
- Troubleshoot printers and peripheral device failures
- Assist with basic network connectivity and wireless troubleshooting
- Support virus detection and removal using approved tools
What Youll Get
- Work with brilliant minds often within a global capacity;
- Comprehensive Benefits package that includes 401(k) paid time off tuition reimbursement medical dental and vision insurance and much more;
- Opportunity to participate in professional development eLearning programs within the Stefanini University and other virtual trainings as well.
Why were different
- Brazilian and privately owned company;
- Agility flexibility and innovation are in our DNA;
- Flat organizational structure which enables faster communication and decision making.
What You Need To Succeed
- 1-2 years of corporate deskside depot or hardware support experience
- Experience troubleshooting and replacing components on Windows/Apple devices.
- Familiarity with Windows 10 and Windows 11 and Apple environments
- Basic experience with Active Directory (lookups password resets device checks)
- Knowledge of Microsoft Office 365 Outlook and OWA
- Ability to troubleshoot wireless and basic network connectivity issues
- Strong customer service and communication skills
- Experience with VPN basic printer hardware support and tools such as
- Symantec Endpoint Protection
- BitLocker
- SCCM
- RDP
Required Experience:
IC
About Company
Created in 1987, Stefanini is a $1B global IT provider of business solutions with locations in 40 countries across the Americas, Europe, Australia and Asia. With more than 25,000 employees, Stefanini provides onshore, offshore and nearshore IT services, including application developme ... View more
