Department Supervisor – Dynamics Lab

Element has an opportunity for a Department Supervisor within the Dynamics Department. The Department Supervisor is a key member of the departments safety team and provides awareness around safety first. You will be relied upon heavily by other colleagues such as technicians peers Department Manager Operations Manager General Manager and other this role you will guide the technical staff in timely completion of daily work and may be designated as the main contact for customer on-site visits.

Salary: $70000 - $90.000/yr DOE

Manage initiatives for the department set forth and in conjunction with location safety strategy

Under the direction of the Department Manager and / or Operations Manager assist in the efficient operation and growth of the assigned department

Provide professional and timely customer service to both internal and external customers

Ensure customer satisfaction through daily interaction with technicians and execution of operational jobs.

Provide direct supervision of lab technical staff

Provide status updates quote assistance and other internal and external customer service responsibilities as needed

Work with department supervisors technical experts or technicians at the local laboratory to obtain input and assist in the creation for testing scope delivery of items needed from other support departments within the location (i.e.: design machine shop on fixture design and creation)

Assist in providing complex quotations and provide quick and accurate quotations or be part of the team that provides quotes to customers

Under the direction of the assigned Department Manager may participate and contribute in perform supervisory responsibilities to include hiring decisions performance management input decisions and execution and approval of overtime and timecards.

Understand the customer needs to translate and deliver desired customer results

Adhere to support and follow all Element safety guidelines

Project management employee development discipline other transactional duties associated with this role

A bachelors degree in technical field and college level courses completed or a minimum of 3 years experience in a supervisory role in an industry similar or related to the Testing Inspection and Certification (TIC) industry with a diploma or GED certificate preferred

A good understanding of Metals Fatigue and Fracture testing methods per ASTM ISO and similar standards

Working knowledge of laboratory safety

Strong computer skills and basic mathematical skills with the ability to apply concepts of basic algebra and geometry a plus

Ability to lift <50 lbs. often and > 50 lbs. on occasion and stand on foot for long periods of time

Ability to work primarily alone and make independent decisions during the workday

Ability to communicate and demonstrate the importance of meeting all applicable requirements of assigned department

Proven ability to read understand and interpret program or test requirements and have ability to analyze and translate into finished testing or report data

Excellent communication skills and telephone etiquette

Proficient skill in word processing and spreadsheet software

High impact of experience on the business at the local commercial technical and operational level

Proven and recognized ability to provide accurate and timely status reports to internal and external customers

Ability to track multiple testing jobs / programs from start to finish and assist with contract review of job status daily including follow-up emails and phone calls daily to and from internal and external customers

At Element we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming the worlds most trusted testing partner.

All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age disability ethnic origin gender marital status race religion responsibility of dependents sexual orientation or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

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