Customer Success Manager Public Sector

Join the team redefining how the world experiences design.

Hello hey gday mabuhay kia ora 你好 hallo vítejte!

Thanks for stopping by. We know job hunting can be a little time consuming and youre probably keen to find out whats on offer so well get straight to the point.

Where and how you can work

Our flagship office is in Sydney Australia but weve made our way from down under to a campus in Austin Texas which is now home to our US operations. You have choice in where and how you work we trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals.

What youd be doing in this role

As Canva scales change continues to be part of our DNA. But we like to think thats all part of the fun. So this will give you the flavour of the type of things youll be working on when you start but this will likely evolve.

• Customer success and enthusiasm: Lead the post-sale relationship for your Public Sector accounts across the full customer journey including adoption advocacy renewal and expansion.

• Account growth: Build a deep understanding of your customers objectives through relationship building and multi-threading. Identify growth opportunities within existing accounts and partner closely with your account team to renew and expand them.

• Data-driven impact: Use data and analytics to demonstrate Canvas ROI to your customers and influence decision-making through compelling data storytelling.

• Proactive risk management: Stay ahead of budget cycles leadership changes and fiscal-year timing across your accounts to forecast renewals accurately and act early on risk.

• Product knowledge and positioning: Build deep Canva platform expertise and confidently articulate our unique value for Public Sector use cases.

• Identify opportunities: Work closely with cross-functional teams to identify product improvements and ensure your customers are up to date on the latest features and offerings.

Youre probably a match if

Were seeking a commercially minded CSM who builds genuine partnerships and treats their book of business like their own. Youll join a high-performing team where curiosity ownership and a bias for action matter more than having all the answers on day one.

• Proven track record: 3 years as a Customer Success Manager in B2B SaaS with a demonstrated history of meeting or exceeding renewal and expansion targets. Youve owned a book of business and can speak to your retention and growth results with specificity.

• Commercially minded: You think like a business owner. You dont just manage relationships; you manage revenue. You proactively identify growth levers negotiate strategically and arent afraid of commercial accountability.

• Consultative and strategic: You lead with curiosity. You ask the right questions connect product value to business outcomes and position yourself as an indispensable partner rather than a reactive resource.

• Relationship builder: You build genuine trust at every level. Youre skilled at multi-threading navigating complex org structures and developing credibility with senior stakeholders creating lasting partnerships.

• Data-driven storyteller: You use data and analytics to build compelling narratives that influence both customer decision-makers and internal stakeholders. You dont just report metrics; you interpret them.

• Bias for action and grit: Youre resourceful self-starting and action-oriented. You dont wait for playbooks to be written; you write them. When things get hard you get creative.

• Communication and influence: You communicate with passion and precision. You can rally cross-functional teams present to senior stakeholders and tailor your message to any audience.

• Integrity and humility: You build rapport through authenticity. Youre willing to challenge your own assumptions seek feedback and continuously improve. You operate with transparency and earn trust by doing what you say youll do.

• Bonus: Experience with Public Sector customers (Higher Education Government Healthcare or Not-for-profit) is a plus but eagerness to learn the space matters more.

About the team

As a Public Sector Customer Success Manager youre a commercially minded consultative partner to a diverse book of Higher Education Government Healthcare and Not-for-profit accounts. Youll own the full post-sale journey serving as a trusted advisor who helps customers unlock the full value of Canvas platform in service of their most important priorities. This is a revenue-driving role: you maintain primary ownership of customer health retention and growth.

Youll work cross-functionally across a dynamic go-to-market organization partnering closely with Account Executives Implementation teams Technical Account Managers Solutions Consultants and other key stakeholders to deliver seamless customer experiences and maximize account value.

You dont need to be a Public Sector expert to succeed here though experience in the space is a plus. Were looking for someone excited to learn the dynamics that make these customers unique from fiscal-year budget cycles to procurement processes and to help us shape our approach in this growing space. The ideal candidate thrives in ambiguity builds trust at every level of an organization and has a proven track record of driving NRR and GRR outcomes in SaaS.

Whats in it for you

Achieving our crazy big goals motivates us to work hard - and we do - but youll experience lots of moments of magic connectivity and fun woven throughout life at Canva too. We also offer a range of benefits to set you up for every success in and outside of work.

Heres a taste of whats on offer:

• Equity packages - we want our success to be yours too

• Health benefits plans to support you and your wellbeing

• 401(k) retirement plan with company contribution

• Inclusive parental leave policy that supports all parents & carers

• An annual Vibe & Thrive allowance to support your wellbeing social connection office setup & more

• Flexible leave options that empower you to be a force for good take time to recharge and supports you personally

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Other stuff to know

We make hiring decisions based on your experience skills merit and business needs in compliance with applicable local laws.

We celebrate all types of skills and backgrounds at Canva so even if you dont feel like your skills quite match whats listed above - we still want to hear from you!

When you apply please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. Please note that interviews are conducted virtually.

Check out for more info.

Remote Work :

No

Employment Type :

Full-time