Customer Service Sales Support & Admin

Sandvik Mining is looking for a Customer Service Support and Administrative Specialist in Denver CO.

The customer service support and admin will take incoming calls and provide administrative support for purchase orders and documentation related to orders.

Sandvikhas a strong platform based on our world-class R&D capabilities and premium high-tech products. We are at the forefront of automation digitalization and electrification and sustainability is an integral part of how we do business.We seek bright curious and forward-thinking multi-cultural team members who are motivated by serving customers and employees in future proofing business and thrive in an inclusive learning culture.We offercompetitive wages and benefits strong support forlearning and professional development and opportunities to grow asuccessful rewarding careerin a diverse collaborative and globally connected organization that values innovation fairness and longterm impact.

Business area Mining isa global leading supplier of equipment and tools parts service digital solutions and sustainability-driving technologies for the mining and construction industries. Applicationsinclude rock drilling rock cutting loading and hauling tunneling and quarrying.

The customer service support role will be a hybrid role requiring at least 3 days in office in downtown Denver CO.

Key Responsibilities:

MAIN RESPONSIBILITIES

Customer Service & Sales Support

• Respond to inbound calls emails and customer inquiries in a timely and professional manner
• Process sales orders accurately and ensure proper system entry
• Assess and route inquiries to appropriate departments when needed
• Take full ownership of customer issues through to resolution
• Communicate proactively with customers regarding order status delays and delivery updates
• Expedite urgent orders to meet critical customer needs
• Support inside sales efforts by identifying opportunities to promote products and services
• Build and maintain strong customer relationships through consistent high-quality service
• Maintain working knowledge of products services and applications

Order Management & Logistics Coordination

• Monitor and manage back orders open picks and allocations to improve order fulfillment
• Collaborate with expediting warehouse and logistics teams to ensure timely delivery
• Ensure accuracy of customer order and inventory data in ERP systems
• Utilize system tools to optimize stock availability and job prioritization
• Collaborating with AR for collections where necessary

Administrative Support

• Provide general clerical support
• Process accounts payable and purchase orders/requisitions
• Enter Customer invoices into Ariba portal or customers alternative portal if applicable
• Set up and maintain vendor records in compliance with company standards
• Generate reports and maintain accurate documentation
• Act as interim rock tools recycling champion
• Arrange for bin pick up and drop off
• Communicate and track credits to customers for recycled goods
• Invoicing for purchases
• Prepare monthly report with graphs for monthly recycling goals vs actual along with progress made in new accounts and improvements

Continuous Improvement & Compliance

• Identify inefficiencies in processes and recommend improvements
• Support continuous improvement initiatives and cross-functional projects
• Ensure adherence to company policies financial controls and regulatory requirements
• Maintain data accuracy and integrity across all systems

PERFORMANCE METRICS (KEY SUCCESS INDICATORS)

• Order accuracy rate
• Customer response and resolution time (SLA adherence)
• On-time delivery support performance
• Customer satisfaction (CSAT)
• Data accuracy and system integrity

Minimum Qualifications:

• 3-5 years experience in customer service
• Proficiency in MS Office (Excel Word Outlook)
• Proficiency in Power BI
• Experienced with ERP system and/or CRM system

Preferred qualifications:

• Ability to navigate multiple different computer systems comfort with learning new programs

Location: Denver Co

Travel Requirements / shift / hours: Occasional travel to other sites for training or meetings

Compensation Range: $62000 to $64000

Work authorization

Must have the legal right to work in the United States on anindefinite basis without employer sponsorship.
(Please note: temporary work authorizations including OPT do not meet this requirement.)

This position will be posted a minimum of 5 days or until filled.

Benefits:

Sandvik offers a comprehensive total compensation package including a competitive benefits package of health dental and disability insurance and an outstanding 401(k) retirement savings plan. We also provide opportunities for professional competence development training and career advancement.

How to apply

For immediate consideration please apply online at to the Customer Service Sales Support position R0093788.

Sandvik is an equal opportunity/affirmative action employer. All applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin disability protected Veteran status age or any other characteristic protected by law. Any applicant who because of a disability needs accommodation or assistance in completing an application or at any time during the application process should contact Human Resources at Sandvik also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.