Customer Service Rpresentative

About Us

Impact Pest Control is a locally owned and operated pest control company based in Houston Texas. We take pride in providing exceptional service and building lasting relationships with our customers. As we continue to grow were looking for a motivated and customer-focused Customer Service Representative to join our team.

Position Overview

The Customer Service Representative serves as the first point of contact for our customers. This role is responsible for handling inbound and outbound communications scheduling services assisting customers with questions and concerns processing payments and supporting daily business operations. The ideal candidate is friendly organized detail-oriented and comfortable working independently in a remote environment.

Responsibilities

• Answer inbound customer calls and respond to text messages professionally and promptly
• Make outbound calls to customers regarding appointments service follow-ups collections and account inquiries
• Schedule reschedule and confirm pest control service appointments
• Process customer payments and assist with accounts receivable activities
• Address customer concerns and complaints with professionalism and empathy
• Educate customers on available services and identify opportunities to upsell recurring pest control programs
• Manage customer communications through phone text online chat and email
• Maintain accurate customer records and notes within our CRM system
• Coordinate with field technicians to ensure efficient scheduling and route management
• Follow company procedures and maintain confidentiality of customer information
• Assist with other administrative and customer service tasks as needed

Qualifications

• Call center dispatching scheduling or administrative experience preferred
• Pest control industry experience is a plus but not required
• Strong verbal and written communication skills
• Professional phone presence and customer-first attitude
• Ability to multitask and stay organized in a fast-paced environment
• Detail-oriented with strong problem-solving skills
• Comfortable working independently in a remote setting
• Sales-minded with the ability to identify service opportunities
• Proficient with computers and web-based software

Software Used

• FieldRoutes CRM
• RingCentral

Work From Home Requirements

• Reliable high-speed internet connection
• Quiet and professional work environment
• Personal computer capable of handling web-based applications and communication software
• Ability to work scheduled hours without interruption

What Were Looking For

Our best team members are friendly dependable quick learners who genuinely enjoy helping customers. They can handle multiple conversations and tasks throughout the day while maintaining a positive attitude and delivering outstanding customer service.

Compensation & Benefits

• Starting pay of $35 per hour based on experience
• Full-time stable schedule
• Monday-Friday workweek
• Remote work environment
• Opportunity for growth within a growing local company

If youre a customer-focused professional who enjoys helping people solving problems and contributing to a growing team wed love to hear from you.

Pay: $35 per hour

Work Location: Remote