Customer Service Representative
Job Location:
Tewksbury, MA - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to clients worldwide. The job opportunity below is with one of our clients specializing in biotechnology product development services. The client is dedicated to supplying laboratory equipment chemicals supplies and services essential in healthcare scientific research safety and education. As a global leader in serving the scientific community the organization generates approximately $40 billion in annual revenue and is committed to making the world healthier cleaner and safer. Their global team delivers innovative technologies convenient procurement solutions and pharmaceutical services through industry-leading brands.
Position: Customer Service Representative
Location: Tewksbury MA 01876
Duration: 12 Months
Job Type: Contract
Shift: Monday to Friday 08:00 AM 04:30 PM
Summary:
The Customer Service Representative is responsible for managing end-to-end order processing activities while delivering exceptional customer support. This role involves handling customer inquiries coordinating with internal teams and ensuring timely order fulfillment and issue resolution. The ideal candidate is customer-focused detail-oriented and experienced in order management and customer service operations.
Responsibilities:
- Execute and manage order processing transactions accurately and in a timely manner from order entry through delivery commitment.
- Respond to internal and external customer inquiries related to orders product availability pricing billing shipping and documentation.
- Handle customer order issues and collaborate with stakeholders to resolve concerns efficiently.
- Manage accounts and order backlogs while proactively communicating delays and alternative solutions to customers.
- Coordinate with logistics teams to ensure timely shipment pickup and delivery.
- Liaise with manufacturing facilities and third-party vendors as needed.
- Work with Finance teams regarding Accounts Receivable and Accounts Payable issues.
- Participate in process improvement initiatives related to order management and customer support operations.
- Meet operational KPIs and SLA requirements consistently.
- Maintain documentation and ensure compliance with company policies and procedures.
- Prepare reports and perform additional duties or projects as assigned.
Required Skills:
- High School Diploma or some college education required.
- Minimum of 1 year of experience in customer service and order processing preferred.
- Experience handling end-to-end Quote-to-Bill transactions preferred.
- Strong customer service orientation with the ability to manage difficult customer interactions professionally.
- Excellent phone email and communication skills.
- Ability to work effectively under pressure in a fast-paced environment.
- Experience with ERP systems Salesforce (SFDC) and Microsoft Office preferred.
- Strong organizational and problem-solving skills.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
