Customer Service Representative II
Job Location:
Scarborough, ME - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Welcome!
The Customer Service Representative II requires basic knowledge of job procedures and tools obtained through work experience to complete routine and standard projects and assignments within the Customer Service family. Works under general supervision.
Assists customers by promptly and professionally addressing a wide range of inquiries concerns and issues.
Demonstrates expertise in resolving customer complaints effectively handling complex cases and ensuring customer satisfaction through advanced support and escalation procedures.
Records customer interactions and transactions with precision in the customer support database ensuring accurate reference and tracking.
Provides comprehensive guidance to customers utilizing in-depth troubleshooting steps to diagnose and resolve technical issues effectively.
Educates customers on product features functionalities and usage delivering detailed information to enhance their understanding and optimize their experience.
Demonstrates proficiency in processing customer orders returns and exchanges efficiently ensuring accuracy and strict adherence to company policies and procedures.
Collaborates with cross-functional teams including sales and technical support to expertly address complex customer inquiries or problems providing comprehensive solutions.
Proactively keeps customers well-informed about product updates new releases or relevant changes demonstrating a high level of expertise in enhancing their usage and experience.
Minimum Experience: 2 years Minimum Education: High School Diploma/GED
Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.
The job description is not intended to be a complete list of all responsibilities duties or skills required for the job and is subject to review and change at any time with or without notice in accordance with the needs of Service Experts.
Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations upon request for individuals to participate in the application and hiring process. To request an accommodation please email
Required Experience:
Unclear Seniority
About Company
Service Experts has been a home service provider since 1996. HVAC, plumbing, electrical, and more, we're the experts you can count on. Find your location now!
