Customer Service Representative
Job Location:
Elmhurst, NY - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Position: Customer Service Representative (Dual-Function: CS & Inside Sales Support)
Location: Greater Chicago Area
Compensation: $50-60K
Experience Level: Mid-Level (24 Years)
Key Tech Stack: CRM CPQ ERP (Microsoft Dynamics preferred)
Role Summary
Our client is a global industrial technology group operating brands across measurement safety and process control. This position is a dual-function: Customer Service and Inside Sales Support Representative to act as the primary contact for customers and distributors managing the full order lifecycle from quote to delivery.
Key Responsibilities
Order & Quote Management
- Process sales orders accurately tracking status from entry through shipment and invoicing.
- Build configure and manage customer quotes using CPQ software following up to convert opportunities into orders.
- Maintain clean CRM data including deal stages pipelines and customer contact information.
- Coordinate with warehouse operations and finance teams to resolve order delays or credit holds.
Relationship Management & Support
- Serve as the primary daily contact for assigned accounts and distributors via phone and email.
- Resolve inquiries technical questions and shipping issues professionally.
Assist with new customer onboarding and distributor account setups.
- Prepare brief weekly activity reports (quote and order logs) for sales leadership.
Requirements
Experience & Skills
- 24 years of experience in customer service inside sales or order managementideally within an industrial manufacturing or technical environment.
- Proficient with CRM software and comfortable learning proprietary CPQ/quoting tools.
- Detail-oriented and capable of managing multiple moving orders simultaneously.
- Strong written and verbal communication skills for handling technical product queries.
Nice to Have
- Background in industrial measurement safety or process control products.
- Familiarity with ERP systems (e.g. Microsoft Dynamics 365/Business Central).
Exposure to export compliance or international shipping.
What Our Client Offers
- Clear growth path into senior account management or inside sales roles.
Comprehensive product and systems onboarding.
Competitive compensation package in a stable global industry.
