Customer Service Representative

Employment Details:

Reports To: Customer Service Manager

Employment Type: Full-time Non-Exempt Temporary

Work Location: Training in Bloomington MN Office Transition to Remote / Hybrid

Direct Reports: None

Role Overview:

The Customer Service Representative (CSR) plays a key role in supporting the Donated Goods social enterprise by delivering a high-quality responsive experience to donors. This position manages inbound communications schedules donation pickups and ensures accurate data entry to support efficient routing and operations.

We Prioritize Our Mission and Values:

Epilepsy Foundation of Minnesota is a nonprofit organization dedicated to empowering Minnesotans impacted by epilepsy through support connection education and advocacy. Our vision is that no one faces epilepsy alone. Our values are 1) We are mission-driven; 2) We center relationships with people in all we do; 3) We support health and wellness; 4) We lead with equity and inclusion; and 5) We believe in continuous improvement. All employees are expected to contribute to the organizations success by upholding our mission and demonstrating our core values in their work.

Essential Duties and Responsibilities

Donor Engagement & Customer Service

Serve as first point of contact via phone email and online requests.

Provide timely courteous responses and resolve issues.

Communicate donation guidelines and mission impact.

Scheduling Data Entry & Systems

Enter and update donor information accurately.

Schedule pickups using routing software.

Maintain data integrity.

Team Collaboration & Operations Support

Collaborate with operations and routing teams.

Communicate issues clearly.

Support team goals and continuous improvement.

Minimum Qualifications

High school diploma or equivalent

Strong communication skills

Basic Microsoft Office skills

Ability to multitask and learn systems

Preferred Qualifications

13 years customer service or call center experience

Nonprofit experience

CRM or logistics system experience

Other Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

- Ability to sit and/or stand for extended periods of time

- Occasional travel locally and in greater Minnesota

Required Experience:

Unclear Seniority