Customer Service Lead

Veterinary Care Coordinator Supervisor (Reception Supervisor) - $1000 sign-on bonus

Central Animal Hospital of Stoneham MA

Who Are We Looking For

Are you a passionate veterinary receptionist ready to take the next step into leadership

Do you enjoy mentoring others building strong teams and creating exceptional client experience Are you energized by helping clients achieve the best outcomes for their pets while fostering long-term relationships

Do you believe a workplace can be both fun and accountable where culture growth and high standards coexist

If you answered yes we would love to connect with you.

About the Role

The Veterinary Care Coordinator (VCC) Supervisor is a key leadership position within our hospital responsible for elevating both client experience and front desk team performance.

In this role you will lead support and develop the reception team while ensuring smooth daily operations and an exceptional standard of care for every client and patient interaction.

A Day in the Life

• Start your day by setting the tone for the front desk reviewing the schedule and aligning the team for success

• Be a visible supportive leader on the floor jumping in where needed and keeping the team steady during busy moments

• Help guide client conversations ensuring every interaction feels professional compassionate and solution-focused

• Work closely with doctors and technicians to keep communication flowing and the day running smoothly

• Turn real-time moments into coaching opportunities to help your team grow

• Step back throughout the day to adjust problem-solve and keep operations on track

This role is a balance of leadership teamwork and real-time problem solving no two days look the same.

What Youll Do

• Lead and support the reception team through coaching mentorship and accountability

• Manage staff scheduling and ensure efficient appropriate appointment flow

• Partner with leadership on hiring onboarding and training new team members

• Address performance concerns with a solutions-focused supportive approach

• Audit end-of-day processes and ensure operational consistency

• Maintain and update training materials and SOPs

• Champion a high standard of client service and communication across the hospital

Why Join Our Team

At Central Animal Hospital we are building something special.

We are committed to:

• Delivering high-quality veterinary medicine

• Creating a warm welcoming client experience

• Building a positive team-driven culture

Located just minutes from Boston our hospital offers:

• A newly renovated state-of-the-art facility

• A scenic location near walking trails restaurants and local favorites

• A supportive leadership team that invests in your growth

• Real opportunities for leadership development and career advancement

What Were Looking For

We are seeking a motivated compassionate leader who thrives in a collaborative environment and is passionate about both people and patient care.

Ideal candidates will have:

• Strong communication and interpersonal skills

• A commitment to exceptional client service

• Knowledge of veterinary workflows patient care and common medications

• A high level of organization and operational awareness

• Patience empathy and a team-first mindset

Qualifications

• High school diploma (required)

• Degree in veterinary or related field (preferred)

• 3 years of customer service experience

• 12 years of veterinary experience

• 12 years of leadership or supervisory experience (preferred)

What You Can Expect

• Electronic medical records system

• A collaborative team-oriented environment

• Supportive leadership and structured training

• Opportunities to grow into higher-level leadership roles

Compensation & Benefits

• Competitive pay ($20.00-$24.00/hour) $1000 sign-on bonus and additional bonus opportunities

• Medical Dental and Vision insurance

• 401(k) with company match

• Paid Time Off

• CE allowance

• Employee pet discounts

Schedule

• Full-time

• Day shifts MondayFriday

• Occasional weekend rotation

Ready to Make an Impact

If youre ready to grow your leadership skills while making a meaningful difference in the lives of pets and their families wed love to hear from you.

Apply today and join our team.

Learn more: Facebook: Instagram: @centralanimalstoneham

Job Type: Full-Time
Schedule: Day shift

At AmeriVet were committed to your growth development well-being and success. We empower team members with the resources support and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Heres what you can expect when you join our team:

• Tailored development programs mentorship and career pathing to help you achieve your unique goals.

• Competitive pay performance bonuses 401(k) matching and student loan assistance to foster your financial well-being.

• Health dental vision life insurance and mental health resources to support your overall well-being.

• Generous paid time off and holidays because your personal time matters.

• A supportive collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full-time employees.

At AmeriVet your unique skills and passion are celebrated and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.

At AmeriVet were committed to your growth development well-being and success. We empower team members with the resources support and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Heres what you can expect when you join our team:

• Tailored development programs mentorship and career pathing to help you achieve your unique goals.

• Competitive pay performance bonuses 401(k) matching and student loan assistance to foster your financial well-being.

• Health dental vision life insurance and mental health resources to support your overall well-being.

• Generous paid time off and holidays because your personal time matters.

• A supportive collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full-time employees.

At AmeriVet your unique skills and passion are celebrated and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.