Customer Service Coordinator

We provide end-to-end mechanical and industrial contracting including pre-construction project management fabrication and welding solutions. We have experience working on a variety of process-critical and fast-track projects for heavy industrial energy life sciences and government clients.

Intermech has expanded our service and maintenance capabilities with the acquisition of American Chiller Service (ACS) as a new division. Increasing our footprint throughout Idaho our ACS division features highly qualified HVAC technicians project managers and service professionals who are ready to deliver both scheduled support and 24/7 emergency response.

Through ACS we offer comprehensive customized maintenance including regular equipment tests mid-season inspections and annual programs. Boasting specialized chiller expertise well work with you to develop an off-season program aimed at helping ensure trouble-free operation and full-load efficiency during the summer cooling month

Help the growth of the local Boise Idaho office by supporting service and maintenance accounts for a specific geographical area coordinating the work efforts of the technicians and sales support to ensure projects are sold and implemented in a timely and orderly fashion. Assist in other general administrative tasks as requested by the Service Manager

Take client service calls and open jobs as needed following all proper procedures.
Check all work orders for proper addressing labor hours charged all numbers dates et. before work orders are given to billing.
Schedule the calls along with all previously scheduled work.
Dispatch techs on previously scheduled maintenance and service calls.
Verify times and job status (complete open). Create job number and job file. Dispatch both emergency and scheduled work.
Order filters for monthly maintenance as needed for technician/driver pick up.
Research as needed on whether a job is a warranty call or not.
Take problem/complaint calls and handle appropriately or direct to General Manager.
Take calls for billing/invoice questions and direct to proper personnel.
When necessary advise sales department of major clients service calls.
Enter materials truck charges recommended repairs and the work summary from the work ticket. Research material costs if necessary.

Previous HVAC industry experience a plus
1 years customer service background required
General computer skills including Microsoft Word and Excel

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