• Profit sharing
• Training & development
• 401(k)
• 401(k) matching
• Competitive salary

Position Summary

Primary Responsibilities

• Coordinate and dispatch restoration technicians and production crews for emergency and scheduled services.
  
  
• Build and maintain efficient daily schedules while maximizing technician productivity.
  
  
• Continuously adjust schedules as emergency calls and priorities change throughout the day.
  
  
• Coordinate scheduling with Project Managers and department leaders.
  
  
• Communicate appointment times delays and scheduling updates with customers professionally and promptly.
  
  
• Answer incoming customer calls and gather accurate job information.
  
  
• Monitor emergency calls and assist with occasional after-hours dispatch support.
  
  
• Maintain accurate scheduling information within WorkCenter 2.0 and other company software.
  
  
• Verify work orders and job information before dispatching crews.
  
  
• Coordinate equipment availability and logistical needs with production teams.
  
  
• Monitor technician availability routing and workload distribution.
  
  
• Support Project Managers with administrative coordination.
  
  
• Collaborate with every department to ensure outstanding customer service.
  
  
• Assist with general office responsibilities as business needs require.
  
  

Qualifications

• Two or more years of dispatching scheduling logistics customer service office coordination or similar experience preferred.
  
  
• Excellent organizational and time-management skills.
  
  
• Strong communication and customer service abilities.
  
  
• Professional telephone etiquette.
  
  
• The ability to prioritize multiple responsibilities in a fast-paced environment.
  
  
• Strong computer skills including Microsoft Office.
  
  
• High attention to detail and excellent follow-through.
  
  
• Sound judgment and the ability to make decisions under pressure.
  
  
• A positive attitude and willingness to support the team.
  
  

Who Thrives Here

• Take ownership and follow through on commitments.
  
  
• Stay calm under pressure.
  
  
• Communicate professionally and respectfully.
  
  
• Enjoy solving problems and thinking ahead.
  
  
• Adapt quickly when priorities change.
  
  
• Support teammates and contribute to a positive work environment.
  
  
• Continuously look for ways to improve.
  
  
• Take pride in helping customers during some of lifes most challenging moments.
  
  

What We Offer

• Competitive compensation based on experience
  
  
• 401(k) Retirement Plan
  
  
• Profit Sharing
  
  
• Cash Balance Pension Plan
  
  
• Paid vacation and holidays
  
  
• Ongoing training and professional development
  
  
• Opportunities for advancement and increased responsibility
  
  
• Stable year-round employment with a growing locally owned business
  
  
• Health Insurance Marketplace guidance and resources to help employees explore coverage options tailored to their individual needs
  
  

Apply Today

Picture yourself here fulfilling your potential.

At SERVPRO you can make a positive difference in peoples lives each and every day! Were seeking self-motivated proactive responsible and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2000 franchises all over the country finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO Franchise are hired by employed by and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by jointly employed by agents of or under the supervision or control of Servpro Franchisor LLC in any manner whatsoever.