Customer Program Specialist

Our Incora Story is really taking off wed love you to join us for the journey.

We are currently seeking an exceptional customer service professional to join us as a Customer Program Specialist

As the leading supply chain solutions business in the aerospace industry Customers are at the heart of our business.

About Role:

The Customer Program Specialist is accountable for facilitating and building strong customer relationships (with intermediate to complex customer accounts/contracts) through continuously providing high quality service and support. The Customer Program Specialist will maintain an advanced working knowledge of customer operations and sales policies internal practices and contract administration this role the specialist will leverage internal working partnerships to investigate and reconcile customer issues perform account administration (bin maintenance managing backorders RMAs prioritization and order release etc.) and ensure overall customer expectations are met.

****The position is Monday through Thursday 4 X 10 hour days***

About you:

• High School Diploma or GED is required
• Bachelors degree in business accounting/finance Marketing Supply Chain preferred; and/or a combination of educational background with relevant work experience
• 3-5 years of combined Sales and Customer Service experience required (within the aerospace industry is preferred)
• Strong working knowledge of Microsoft Office (Excel Word PowerPoint) is essential alongside experience using Copilot or other AI tools to enhance productivity

Most importantly you will be passionate about our Incora Values and exceeding customer expectations.

• Courage Take ownership for issues and problems.

• Collaboration Share knowledge and experience with others

• Commitment Focus on ensuring internal and external customer expectations are met in a timely way.

• Community We value our world and everyone who shares it.

What Incora can offer you:
An exciting package that includes great salary and benefits you would expect from a growing ambitious company a chance to work in a first-class brand-new environment but most importantly we will offer you the chance to become part of our Incora story.

• We want you to share in the success of Incora so every employee is eligible for one of our incentives programs.

• Incora offers 8 Paid Holidays with 2 additional Floating Holidays for all Full-Time employees.

• Full-Time Non-Exempt employees receive up to 80 hours of Vacation per year increasing with length of addition they will receive a separate amount of Sick Time.

• Family friendly policies such as 2 weeks paid parental leave.

• We believe every little helps by offering a generous discount portal only available to Incora employees vis Perkspot.

• Employer paid Group Life Insurance at 1x salary STD and LTD.

• Incora offers a 401K plan with company match.

• Very importantly we want to be with you to help your career take off and become part of the Incora Story

So if you feel you have all of this and want to be part of developing the Incora Story apply now we cant wait to hear from you.

The description provided above is not intended to be an exhaustive list of all job duties responsibilities and requirements. Duties responsibilities and requirements may change over time and according to business need. This is not a contract expressed or implied.

Incora is an operating name used by several related companies including but not limited toHaas Group InternationalLLC;PattonairUSAInc.;and Wesco Aircraft Hardware of these companiesis an Equal Opportunity Employer and doesnot discriminateon the basis ofrace color religion sex sexual orientation gender identity national origin age disability protected veteran status or any other legally protected compliance with the Americans with Disabilities Act weare committed toprovidingreasonable accommodationsforqualified individuals with disabilities. If you needanaccommodationto apply for a positionorto perform the essential functions of the role please contactHuman Resources at.