Customer Administration Manager

TheCustomer AdministrationManagerleadsourOrder Management and Customer Administration function ensuringaccuratetimely and compliant order execution across production spares and aftermarket business.This team supportsthe Global Sales team improving customer responsiveness and enabling consistent CRM discipline.This is a handson leadership role that partners closely with Sales Contracts Pricing Program Management Customer Support Manufacturing andSupply Chain toensure successful executionfrom order intake through fulfillment and customer satisfaction.

Order Management & ComplianceExcellence

• Lead endtoend order administration across applicable systems (e.g. ERP CRM quoting tools) ensuring orders areaccurate complete and processed on time.

• Review and approve orders to ensure alignment with pricing approvals corporate policies export control requirements (as applicable) and documentation standards.

• Maintaingovernance controls related to required fields approvals attachments and audit readiness.

• Apply contract requirements thatimpactorder entry bookings and downstream execution across different business scenarios.

• Identifyand implement process improvements to increase efficiency throughput and quality.

Contracts & Commercial Coordination

• Partner with Contracts to ensure agreements supporting bookings and orders are complete approved and properly referenced.

• Coordinate with Pricing and Contracts on order exceptions changes and nonstandard commercial terms ensuringtimelyresolution and clear documentation.

Execution & Delivery Alignment

• Collaborate closely with Manufacturing and Supply Chain to align delivery schedules and ship dates prior to order entry and throughout execution.

• Identifypotential risks to delivery commitments and coordinate resolution throughappropriate escalationpaths.

Customer& SalesSupport

• Ensure professionaltimelycustomer communications related to order status documentation schedule alignment and order changes.

• Maintain visibility into execution risks and customer satisfaction drivers coordinating internally to protect customer outcomes.

• Serve as a reliable operational partner totheglobal sales teams through consistent followthrough and highquality execution.

Process Excellence& Continuous Improvement

• Maintain and improve ordermanagementSOPstraining materials todrive consistency andoptimalcycle times.

• Ensureappropriate coverageand backup processes are in place and well communicated.

• Support AS9100 audits and ensure compliance with applicable procedures and documentation standards.

Leadership

• Lead and develop a collaborative and engagedCustomer Administrationorganization through clear prioritization open communication and consistent operating rhythms fostering a culture of trust ownership and shared success.

• Execute standard managerial responsibilities including performance reviews goal setting development discussions and general approvals in alignment with company policies.

Qualifications

• Bachelors degree or equivalent relevant experience.

• 5 years in technical B2B order management commercial operations or sales execution roles includinga minimum of3 years ofpeopleleadership.

• Experienceoperatingin regulated or compliancedriven environments (aerospace/aviation preferred).

Knowledge &Skills

• Strong written and verbal communication skills with a professional customerfacing approach.

• Solid understanding of order processing controls approvals and policy compliance.

• Ability to interpret contract terms and coordinate effectively with Contracts and Pricing.

• Strong attention to detail organization and documentation practices.

• Effective prioritization and stakeholder management skills.

Computer Skills

• Proficiencywith Microsoft Office tools.

• Experience with CRM and ERP systemsand quoting platforms(Salesforcepreferred).