Customer Acquisition Manager, Startups

AWS is expanding its North American Outbound Customer Acquisition Sales team in Austin. As a Customer Acquisition leader youll manage a team of representatives to generate high-quality sales opportunities and accelerate customer growth. Youll collaborate with cross-functional teams to drive AWS service adoption and market expansion. Your role involves strategic planning stakeholder management and developing early career talent through coaching and mentoring. Youll focus on helping your team exceed KPIs build sales and leadership skills and advance within AWS Global Sales. This position is crucial for pipeline generation customer acquisition and fostering a talent development flywheel across the organization.

Success will be measured by building an operationally excellent team. You will rely on data and analysis provided by operations teams but also self-generated to dive deep into performance trends and inform decisions to produce successful outcomes. As a manager you will be responsible for upholding Amazons goal of Striving to be Earths Best Employer through effective hiring people management coaching and culture building.


Key job responsibilities
* Manage team in building qualified sales pipeline through prospecting and early customer conversations.
* Identify challenges and develop scalable solutions for the team and broader organization.
* Coach and develop early career talent in sales skills and Amazon Leadership Principles.
* Act as a trusted advisor on Customer Acquisition to sales leaders and cross-functional teams.
* Manage team performance against KPIs including outbound calls meetings scheduled and opportunity creation.
* Continuously develop technical knowledge and understanding of customer business issues.
* Contribute to broader Customer Acquisition initiatives like culture-building and new tool piloting

A day in the life
* Thinks of themselves as a coach and spends 50% of day developing employees
* Adaptive management style able to move swiftly and decisively
* Holds themselves and team accountable for delivering results
* Metric driven mindset thru consistent inspection and analyzing
* Enjoys recruiting onboarding and hiring the next generation of sellers



About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.


- 7 years of technology related sales business development or equivalent experience
- Experience with CRM tools such as Salesforce and web-based meeting applications
- Experience hiring and developing strong talent and building a team
- 5 years of sales team management experience
- 5 years of exceeding quota and key performance metrics experience
- Experience conducting sophisticated and creative analysis of complex data and translate the results into actionable deliverables messages and presentations
- Bachelors degree or experience in a relevant field

- Experience working with a matrixed team of stakeholders to achieve a common goal or equivalent
- Experience developing and executing multi-modal targeted campaigns

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments restricted stock units (RSUs) and sales incentives. Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at TX Austin - 134200.00 - 181500.00 USD annually