Counter Sales
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Job Summary
mSupply is North Americas leading distributor of OEM repair parts and equipment serving professionals in the appliance HVAC plumbing commercial kitchen and pool/spa industries. Headquartered in St. Louis MO mSupply is a multi-billion-dollar enterprise offering an extensive product range industry expertise and seamless service. With more than 2000 associates across the U.S. and Canada mSupplys family of brands delivers with speed reliability and precision through its branches distribution centers and extensive fleet of delivery vehicles. Shipped orders reach 93% of U.S. customers via next-day ground delivery and 100% within two days. For more information visit.
OConnor Company is an industry leader in wholesale HVAC equipment parts and tools. As a distributor of HVAC services in the Midwest they provide a range of quality product lines including Trane American Standard and Mitusbishi Electric. The company is proud to serve the commercial and residential markets in Kansas Oklahoma Missouri Nebraska and Iowa. For more information visit.
Job Summary
The Counter Sales role delivers exceptional customer service through in-person phone and digital channels while supporting branch operations through order fulfillment merchandising and will-call assistance. This position also handles product inquiries returns and inventory management using company systems and tools.
Job Duties & Responsibilities
Provides exceptional customer service through timely professional communication and resolution of inquiries.
Manages pricing product availability and order status via phone email fax and in-person interactions.
Processes orders coordinates deliveries and ensures accurate and timely fulfillment.
Maintains strong solutions-oriented relationships with customers vendors and internal teams.
Completes all required training and applies knowledge effectively across branch operations.
Performs general warehouse duties while maintaining a clean safe and organized environment.
Uses appropriate PPE and conducts routine safety checks on equipment.
Communicates task status and updates with management throughout the workday.
Monitors and responds promptly to customer queues to ensure efficient service.
Sorts stocks and labels products accurately per established procedures.
Inspects returned and damaged goods for accuracy and condition.
Applies basic product knowledge to assist customers and support sales.
Sets up and maintains merchandise displays in line with company standards.
Adheres to inventory procedures for accurate tracking and reporting.
Verifies shipments and promptly reports discrepancies or errors.
Maintains proficiency in company systems for tasks such as data entry messaging documentation and queue updates.
Performs additional duties and responsibilities as assigned to support evolving organizational needs.
Qualifications
High school diploma or GED equivalent.
Minimum 3 years of customer service experience.
Proficient in MS Office (Word Excel PowerPoint Outlook).
Strong aptitude for numerical analysis and mathematical operations.
Skilled in office technology including computers scanners phones and virtual meeting tools.
Physical Demands & Work Environment
This position may require over 40 hours per week and includes regular physical activity such as:
Lifting 2550 lbs for up to 5 hours per day.
Operating forklifts and material handling equipment for up to 6 hours daily.
Frequent bending squatting kneeling reaching and twisting.
Prolonged use of hands arms and feet.
Periods of sitting standing and walking throughout the shift.
What We Offer:
We prioritize your well-being from day one with a comprehensive benefits package that includes:
Medical dental vision and prescription coverage effectiveimmediately
401(k) plan with company contributions
Life insurance and short- and long-term disability coverage
HSA/FSA options and an Employee Assistance Program (EAP)
Paid time off including vacation holidays and personal days
Weekly pay employee discounts and more
Equal Employment Opportunity & Pre-Employment Requirements
mSupply is an Equal Opportunity Employer. We make employment decisions without regard to sex age race color creed religion national origin citizenship or immigration status sexual orientation gender identity or expression disability genetic information marital status veteran or military status or any other status protected by applicable federal state or local law.
Final offers of employment may be contingent upon completion of job-related pre-employment checks and screeningspermittedby law for the position. For roles that require operation of a company vehicle a Motor Vehicle Record (MVR) check may also be conducted todetermineinsurability. This employerparticipatesin E-Verify to confirm employment eligibility in the United States.
About Company
North America’s largest and most trusted supplier of residential and commercial parts for appliances, HVAC, plumbing, commercial kitchens and pool and spa.
