Community Manager- Pinecrest

About the Company

At Tanger our mission is to create shopping destinations thatentertaininspire andbring our communities together. Guided by our vision tolead the evolution of shopping weve spent over four decades innovating the retail experience as a premier owner and operator of outlet and open-air centers.

We live our values every day: we lead with integrity foster inclusion and embrace innovation to drive meaningful change. These principles come to life through our actionswebuild trustchallenge the status quowin together and continuously push boundaries to deliver exceptional value and experiences to make it happen.

Tanger team members are our most important asset and were proud to offer an environment where everyone is welcomed respected heard supported and able to thrive. Our emphasis on relationships employee growth and exciting career opportunities sets us apart. And our spirit of innovation expertise and relentless pursuit of excellence brings us together.

About the Role

In our continued mission to create shopping destinations thatentertaininspire andbring communities together Tanger is seeking a

This role offers the opportunity to work both independently and collaboratively

supported by a flexible Teams-driven workplace designed to empower connection innovation and impact across geographies.

About the Tanger Perks:

• Competitive salary

• Generous Suite of Medical Dental and Vision Benefits

• 401(k) match

• Paid PTO and Holidays

• Paid Volunteer Hours

• Team Member Paid Leave Programs

• Tuition Reimbursement

• Wellness Incentives

• Group Life and Disability Insurance

• Voluntary Benefits

• Team Member Discounts

• And more

How can you contribute to what we do

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• Develop and maintain productive and open lines of communication with Center Management team tenants residents shoppers and vendors.
• Oversee all daily operations of the apartment community ensuring excellence in customer service presentations and resident satisfaction.
• Deliver a positive resident experience by anticipating needs resolving concerns promptly and adopting a strong sense of community.
• Visit inspect and communicate with residents and staff on a regular basis.
• Lead train and develop on site management team including the maintenance and Community Associate position.
• Take an active role in weekly team meetings with management and staff.
• Assist General Manager and People & Culture team on proper compliance with all HR policies.
• Maintain availability or coverage for emergencies on-call duties resident functions and weekends.
• Assist Center Management team with any facility related issues.
• Monitor and ensure resident requests are completed within 24-48 hours.
• Manage leasing performance including traffic generation tours closing and renewal strategy.
• Coordinate resident events and engagement initiatives that align with a luxury lifestyle brand.
• Maintain corporate outreach and resident retention programs.
• Analyze market trends and competitor properties to position the community effectively.
• Manage vendor relationships including sourcing contract negotiation performance oversight and ensuring services meet quality and cost expectations.
• Oversee and ensure a seamless move-in and move-out process including unit readiness inspections resident communication and coordination between leasing and maintenance teams.
• Ensure residential building and units are maintained to Tangers high standards and provide additional training/guidance as required.
• Reduce risk of accidents by monitoring property for safety violations and potential safety concerns.
• Ensure all residents adhere to residential policies in lease.
• Identify areas of greater efficiency to help reduce costs while at the same time maintaining Tangers high standards of performance at the property.
• Work with Operations Director to submit contracts and RFPs by following Tangers Operations Policies to ensure successful completion of audits and to identify additional and new vendors to service the asset.
• Participate in budget preparation and take corrective action to meet budget restraints.
• Aid General Manager in maintaining and monitoring CAM budget on a regular and ongoing basis.
• Assist General Manager in enhancing operational efficiency and driving EBITDA growth through streamlined processes rigorous cost management and strategic resource allocation.
• Develop efficient and effective maintenance procedures for team members.
• Ensure all apartment turnovers are completed within a timely manner.
• Lease apartments respond to telephone inquiries qualifying applicants show apartments and ensure all move-in paperwork is accurately prepared.
• Collaborate with Marketing Director for marketing outreach and advertising plans to include website updates and residential platforms.
• Evaluate and make recommendations for rental pricing.
• Monitor daily move-in/move-out property status reports and manage the monthly renewal process.
• Process delinquent residents according to policy collect late fees and file on units at the appropriate deadline.
• Ensure compliance with all local state and federal housing regulations.
• Monitor compliance and enforce security/safety policies and procedures to ensure a safe living environment.
• Assist General Manager in review of Tanger security policies and procedures with contracted security and center staff.
• Ensure compliance with all Tan
• ger Hazard Prevention and risk mitigation policies and programs to provide a safe living shopping and work environment.

COMPETENCIES:

This list is illustrative only and not a comprehensive listing of all functions and tasks performed by incumbents of this class.

• Ability to promote and enforce safety at all times reporting potential safety issues or injuries immediately to management and be able to recognize potential parking lot hazards and unsafe conditions
• Ability to maintain accurate records
• Ability to meet safety cleanliness and service standards throughout the property
• Ability to proactively identify potential problem areas
• Ability to maintain and service all inventoried equipment
• Ability to work independently and fully execute assigned projects
• Ability to work flexible schedule to accommodate business needs including holidays
• Ability to read and fully comprehend documents in English such as: operations manual facilities guide employee handbook maintenance instruction contracts etc.
• Required to work weekends in rotation with Community Associate to ensure coverage during peak operational periods or as required by General Manager.
• Ability to read write and comprehend the English language
• Adhere to Tangers Core Values: Integrity Innovation and Inclusion

REQUIRED EDUCATION AND EXPERIENCE:

• High school diploma or equivalent
• 4-6 years experience in residential or property management
• Knowledge of applicable Landlord Tenant Laws Fair Housing Regulations and other laws related to property specific guidelines LRO Microsoft Office and experience in MRI preferred.
• 3-5 years of supervisory experience
• Possess and be able to maintain a valid drivers license and clear driving record

PREFERRED EDUCATION AND EXPERIENCE:

• Bachelors degree or CPM highly preferred; Tax Credit Specialist (TCS) or HCCP designation preferred

Experience the difference and be a part of our extraordinary team!

EEO and E-verify

Tanger values diverse perspectives backgrounds and unique contributions and is committed to fostering an environment where everyone is valued and respected. Our talent management approach which includes policy development training goals and targets is aimed at fostering a fair inclusive collaborative and innovative culture.

Tanger is proud to be an Equal Opportunity Workplace. All employment decisions are based on qualifications merit and business need.

Accessibility Note: If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs or if you are unable to use the online application please request accommodation or ask for an alternative method of applying by emailing:

.

All recruitment is managed internally; unsolicited agency submissions from recruiters or staffing agencies will not be considered.

E-Verify is a registered trademark of the U.S. Department of Homeland Security EOE. Drug Free Workplace. A background check will be conducted for this position. Tanger Management LLC participates in E-Verify.