Collections Analyst

QGenda is redefining healthcare workforce management everywhere care is delivered. Were on a mission to empower the healthcare industry to better onboarding deploy and manage their workforce. Over 4500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With more than 800 employees across the US we are united in our vision and culture to make a difference for our customers while enjoying the day-to-day.

At QGenda we value our employees and their contributions toward the success of the business. We strive to create a dynamic work environment that fosters growth innovation and collaboration where employees can be proud of the work they do and the impact it has on the healthcare industry.

QGenda is headquartered in Atlanta.

To learn more about QGenda visit us at or follow us on Instagramor LinkedIn.

QGenda is seeking a motivated and detail-oriented Collections Analyst I to join our Finance team. Reporting to the Collections Manager this role is responsible for supporting the collection of outstanding accounts receivable while delivering an exceptional customer experience to our healthcare clients.

The Collections Analyst I will partner with internal teams and customer contacts to resolve payment issues research account discrepancies and help improve cash collections. This is an excellent opportunity for an early-career finance professional looking to build a career in commercial collections and accounts receivable within a fast-growing SaaS organization.

• Manage an assigned portfolio of customer accounts and monitor outstanding balances.
• Contact customers via phone and email regarding overdue invoices while maintaining professional business relationships.
• Review aging reports and prioritize collection activities to support timely payment.
• Research billing questions payment discrepancies and account issues by collaborating with Billing Accounting Customer Success and Sales.
• Document collection activity and customer communications within Intacct and other business systems.
• Assist with customer account reconciliations and support broader accounts receivable activities as needed.
• Escalate complex collection issues to senior team members or management.
• Maintain accurate records and meet established collection performance goals.
• Contribute ideas for improving collections processes and operational efficiency.
• Demonstrate professionalism and empathy when working with hospitals health systems and other healthcare customers.

• Strong analytical organizational and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities while maintaining attention to detail.
• Demonstrated customer service mindset and ability to build positive business relationships.

• Bachelors degree in Finance Accounting Business Administration Economics or a related field.
• 02 years of professional experience in finance accounting customer service accounts receivable collections or another business-related function.
• Proficiency with Microsoft Excel and Microsoft Office.

• Internship or professional experience supporting accounts receivable or commercial collections.
• Experience working with Oracle NetSuite Sage Intacct or another ERP platform.
• Experience supporting B2B customers in healthcare SaaS or another professional services environment.
• Exposure to AI-powered productivity tools such as Microsoft Copilot ChatGPT or similar technologies to improve communication research or workflow efficiency.

Applicants for this position must be authorized to work for any employer in the United States (U.S.) including being located in the US. We are unable to sponsor take over sponsorship of or hire candidates with an employment visa at this time.

We offer a comprehensive total rewards package to support our full-time employees and their familys day-to-day needs well-being and major life events which includes:

• Fully company-paid options for medical (both in-person and virtual) dental and vision insurance
• Generous paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance
• Paid parental leave for birth adoption or permanent placement
• 401(k) with company match
• Options to work in a hybrid-working model or remotely from home depending on the position
• Annual Costco membership cell phone stipend commuter benefits in-office perks and more

QGenda delivers technology solutions to improve how healthcare is delivered and increase access for everyone. We can only succeed by bringing together diverse minds thoughts ideas and team members to create better solutions for our customers and make us a better company as a whole. We are committed to creating a culture of embracing diversity inclusion and equity for all.

QGenda is an Equal Employment Opportunity employer and makes all employment decisions without regard to race color religion creed gender sex (including pregnancy) sexual orientation gender identity or expression natural origin ancestry age marital status disability or genetic information military status status as a disabled or protected veteran or any other protected status under applicable law.

If you require accommodations or assistance to complete the online application process please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. We will respond to your email promptly.