Cloud Technical Program Manager

Position Overview:

Entrust is currently looking for aCloud Technical Program Manager to join our team. This position is based in our Shakopee Minnesota or Ottawa Canada office and will report to the VP SaaS & Infrastructure Operations. The Cloud Technical Program Manager serves as the single point of contact and strategic liaison between Entrust and its managed cloud services partners. This role ensures seamless coordination across all internal functionsincluding Operations Engineering Security Compliance Product Professional Services and Customer Successto deliver reliable scalable and compliant SaaS platform operations. The Cloud TPM drives cross-functional alignment manages program execution and ensures operational excellence across the cloud platform lifecycle including establishing a consistent reporting cadence coordinates definition and tracking of key performance indicators (KPIs) and maintaining an executive-ready operational dashboard. The role also proactively identifies documents and escalates risks issues and dependencies driving mitigation plans and ensuring timely decision-making and stakeholder alignment.

Key Responsibilities:

• Vendor/Partner Coordination: Act as the primary liaison between the organization and the cloud managed services provider ensuring alignment on SLAs deliverables roadmaps and escalation processes.

• Cross-Functional Program Management: Orchestrate initiatives across Service DevOps SRE R&D Security Compliance Product Management FinOps and Customer Success teams to ensure unified execution.

• Operational Excellence: Drive incident management processes change advisory board reviews capacity planning and SLA compliance monitoring across the platform.

• Security & Compliance Oversight: Coordinate security operations PCI-DSS compliance vulnerability management and third-party risk management (TPRM) assessments with both internal and partner teams.

• Release & Deployment Governance: Oversee and report on the end-to-end release lifecycle coordinating between R&D and the managed service partner to ensure timely and reliable deployments.

• Stakeholder Communication: Provide regular executive reporting on platform health SLA performance incidents risks and program milestones. Facilitate operational review meetings with internal and partner leadership.

• Global Scalability: Support the expansion of the cloud platform to additional regions and product lines ensuring governance models SOWs and operational playbooks scale effectively.

• Transition & Reversibility Planning: Own the planning and execution of service transition activities including onboarding knowledge transfer and reversibility/exit strategy development.

Basic Qualifications:

• 8 years of experience in Technical Program Management with at least 5 years focused on cloud infrastructure SaaS operations or platform engineering programs

• Proven experience managing third-party/vendor relationships in a managed services or outsourced operations model

• Strong technical understanding of cloud platforms (AWS Azure or GCP) CI/CD pipelines Infrastructure-as-Code (IaC) and containerization technologies

• Deep familiarity with SRE practices incident management change management (CAB/CCB) and SLA/SLO governance

• Experience managing global/multi-region cloud platform expansions

• Familiarity with FinOps practices cloud cost optimization and spend governance

• Background in security-sensitive industries (financial services payments identity management)

• Experience with observability stacks (Splunk Grafana ELK) and SIEM platforms

• Experience with regulatory compliance frameworks such as PCI-DSS SOC 2 or ISO 27001

• Exceptional stakeholder management and communication skills with the ability to influence across engineering security product legal and executive leadership
• PMP PgMP or similar program management certification; ITIL or cloud certifications (AWS Solutions Architect Azure Administrator) are a plus

• Bachelors degree in Computer Science Engineering Information Technology or a related field (or equivalent experience)

Key Competencies:

• Cross-functional leadership and influence without authority
• Vendor and contract governance
• Risk identification and mitigation
• Executive communication and reporting
• Agile and ITIL methodologies
• Data-driven decision making

Where you will be: Hybrid in Minneapolis MN; Ottawa Canada or US/Canada remote

About Entrust: Our growing company relies on curious dedicated and innovative colleagues to anticipate the future and provide solutions for a more connected mobile and secure world. Entrust technologies and expertise help government agencies enterprises and financial institutions in more than 150 countries serve and safeguard citizens employees and consumers. Each year our solutions secure billions of transactions and every day our technologies issue and manage more than 10 million secure identities. How do we do all of this Together.

Join us. Together well create solutions for a more connected mobile and secure life.

For more information connect with us at Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race sex color religion sexual orientation gender identity national origin protected veteran status or on the basis of disability.

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Compensation Range:

For US roles or where applicable:

Entrust is an EEO/AA/Disabled/Veterans Employer

For Canadian roles or where applicable:

Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds and we strive to provide an accessible experience for candidates of all abilities.

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