Client Support Spec
Job Location:
Lenexa, KS - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Analyze prepare and update data inDeluxeslegacy systems based on data provided by the client or customers to be input into new systems (billing legacy NEK CDB). Navigates several database systems to implement data changes. Works closely with internal and external customers and provides a positive efficient and effective experience.
Relationship management: establish a positive relationship with internal/external customers. Addresses and resolves complex issues. Acts as an SME for recommending and guiding customers course of action. Through verbal and written communication it summarizes and communicates the project process and progress.
Data and process integrity: fields data requests provide documentation for completed processes/tasks analyzes client specifications and request for the best course of action and oversees and ensures proper implementation of updates.
Assists Financial institutions with systems and data changes resulting in service choice fees.
Basic Qualifications:
Education and Experience: HS/GED and customer service or client-facing experience. Systems knowledge legacy billing NEK CBD.
Data entry experience. Experience with a CRM.
Preferred Qualifications:
Education and Experience: Experience at Deluxe in production and experience with computers and database structures.
Experience with SalesForce. Excellent written and verbal communication skills.
Additional Basic Qualifications:
Must be 18 years of age or older
Benefits
In line with our commitment to employee wellbeing our total rewards benefits package is designed to support the physical financial and emotional health of our employees tailored to meet their unique and evolving needs. Our approach considers our employees whole selves ensuring they can thrive both in and outside of work. Here are some of the benefits we offer which may vary based on role location or hours worked:
Healthcare (Medical Dental Vision)
Paid Time Off Volunteer Time Off and Holidays
Employer-Matched Retirement Plan
Employee Stock Purchase Plan
Short-Term and Long-Term Disability
Infertility Treatment Adoption and Surrogacy Assistance
Tuition Reimbursement
These benefits are designed to enhance the health protect the financial security and provide peace of mind to our employees and their families.
Deluxe Corporation is an Equal Employment Opportunity employer:
All qualified applicants will receive consideration for employment without regard to race color creed religion disability sex age ethnic or national origin marital status sexual orientation gender identity or presentation pregnancy genetics veteran status or any other status protected by state or federal law.
Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.
Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application interviewing completing any pre-employment testing or otherwise participating in the employee selection process please direct your inquiries to .
About Company
From payments to promotional products, digital marketing, incorporation services and more – Deluxe has been supporting businesses and financial institutions for over 100 years.
