Client Services Coordinator

Company Overview:

Johnson Controls is a world leader in smart buildings creating safe healthy and sustainable spaces.

For more than 140 years weve made buildings better and now were transforming them again with our award-winning digital technologies and services. Were using artificial intelligence and data driven solutions to give you deeper insight into your buildings health sustainability and performance. Its changing the way we design operate and maintain indoor environments and driving to a new era of autonomous buildings.

We deliver the blueprint of the future for industries such as healthcare schools data centers airports stadiums hotels manufacturing and beyond through OpenBlue our comprehensive suite of connected solutions.

Johnson Controls offers the worlds largest portfolio of building technology software and services. We are helping customers achieve their sustainability goals and power their mission.

What We Can Offer you:

• Competitive Compensation: Competitive salary reviewed annually.
• Holidays: 10 days of paid holidays
• Comprehensive Benefits: 401K matched contribution health insurance life assurance employee assistance program referral scheme and more.
• Training Opportunities: Access to extensive on-the-job and cross-training opportunities.
• Collaborative Environment: Thrive in a supportive team environment with access to business resource groups.
• Career Development: Long-term career development support for your professional growth.

Key Responsibilities:

Scheduling:

Assist the CRC with scheduling.

Assist with scheduling sub-contractors.

Strive for Right First Time installations.

Manage real-time service levels to deliver high customer service and meet SLA requirements.

Communicate and resolve scheduling issues with customers and personnel.

Alert management to potential problems and work towards resolution.

Assist the CRC in assigning work as needed based on workloads and priorities.

Optimize forecasts and action risks.

Logistics:

Place Purchase Orders for project materials.

Ensure timely material deliveries.

Negotiate with suppliers and coordinate equipment delivery.

Perform shipping operations.

Flag and escalate back-order items or risks.

Control inventory of existing projects.

Order and coordinate plant hire.

Coordinate repair RMAs.

Billing:

Assist CRC with billing/invoicing.

Conduct final checks before billing.

Manage billing invoices and credit notes.

Process data entry for new orders and modifications.

Communicate with clients regarding financial/administrative issues.

Resolve customer disputes in a timely manner.

Interact with internal departments to resolve customer queries.

Conduct regular reviews with Operations & Sales Management to resolve outstanding issues.

Requirements:

Experience in Customer Service or Operations/Service Delivery.

Strong decision-making skills and adaptability.

Proficient in MS Office especially Excel.

Excellent communication and interpersonal skills.

Good telephone manner and appropriate business communications.

Strong written and verbal communication skills.

Team player with the ability to operate under pressure.

HIRING HOURLY RANGE: $24.23-$36 (Hourly rate to be determined by the education experienceknowledge skills and abilities of the applicant internal equity and alignment with marketdata.) This position includes a competitive benefits package. The posted salary range reflectsthe target compensation for this role. However we recognize that exceptional candidatesmay bring unique skills and experiences that exceed the typical profile. If you believe yourbackground warrants consideration beyond the stated range we encourage you to apply. Tosupport an efficient and fair hiring process we may use technology assisted tools includingartificial intelligence (AI) to help identify and evaluate candidates. All hiring decisions areultimately made by human reviewers. For details please visit the About Us tab on theJohnson Controls Careers site at Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age protected veteran status genetic information sexual orientation gender identity status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process please visit here.