Change Enablement Manager (ITSM)

We are seeking an experienced Change Enablement Manager (ITSM) to join our Service Engagement function in a dynamic newly established team working onsite full-time with our State Government customer in Perth WA.

In this role you will own the end-to-end process ensuring effective governance risk control stakeholder engagement and continuous improvement across the customer environment.

As the Change Enablement Manager youll collaborate with cross-functional teams to govern change processes drive continuous improvement and ensure compliance with industry standards while enhancing service performance and minimising risk.

What youll be doing:

• Own and continually improve the end-to-end Change Enablement process including governance standards workflows and controls across the customer environment.
• Govern standard normal and emergency change processes including CAB oversight change evaluation approval quality scheduling and implementation readiness.
• Ensure robust assessment of change risk impact implementation planning and backout readiness while coordinating release activities to minimise business disruption.
• Provide reporting and insights on key change metrics trends risks and compliance outcomes and drive continual service improvement initiatives to improve process maturity.
• Partner with release incident problem and service teams to embed effective change governance improve change quality and support stable service delivery outcomes.

What were looking for:

• Demonstrated experience owning or leading ITSM Change Management processes in a complex enterprise or managed services environment.
• Strong understanding of ITIL Change Management practices governance risk assessment compliance controls and service assurance.
• Experience defining measuring and improving change KPIs reporting and process maturity with the ability to influence stakeholders and drive consistent process adoption.
• Hands-on experience with ServiceNow change workflows reporting and process optimisation.

At Kinetic IT we value our people and understand that flexibility is important. If youre interested in part-time or flexible work arrangements let us know were open to discussing what works best for you.

About Kinetic IT

Kinetic IT is a leading Australian IT services provider specialising in Intelligent Workplace Cloud Cyber Security Digital Infrastructure and IT Service Management. We are unlocking the potential of technology to enrich lives of Australian communities.

For more than 25 years weve partnered with some of Australias most important organisations helping them deliver essential services relied upon by our communities including government critical infrastructure education law enforcement defence emergency services utilities and transport.

Be You Create the Future

We value individuality and foster an inclusive culture where youre safe to be your best real self. We tackle challenges together celebrate success together and make sure everyone feels valued supported and proud of the work they do.

As an equal opportunity employer we welcome people of all abilities backgrounds cultures and genders. Were proud to be an Indigenous and Veteran-friendly employer.

The Kinetic IT Difference

• Growth-focused culture Formal training mentoring vendor exam support communities of practice and regular development reviews.
• Advance your career Access new roles via our internal Opportunity Marketplace careers hub.
• Flex your work Hybrid options flexible hours mobility and part-time roles (customer needs permitting) and a variety of leave options (including paid parental leave and purchased leave) to suit your needs
• Celebrate together Social events cultural celebrations end-of-year functions DEI belonging events and more.
• Wellbeing matters Health and wellness resources and events free skin and health checks free flu shots tailored leave and support options free and confidential EAP and access to Fitness Passport.

How To Apply

Work with us as we bring technology to life. Apply today or send your CV direct to .

You can learn more about our culture and crew online at .