Case Research & Coordination Specialist Human Services Program Remote

Summary: The Workforce Group a LEMOINE company is seeking a detail-oriented Case Research & Coordination Specialist to support a federal human services program serving vulnerable populations including youth young adults and families. This role supports case intake address research case queue management field assignment coordination documentation tracking and follow-up support. The Case Research & Coordination Specialist reviews assigned case information validates address details using approved tools and procedures identifies incomplete or conflicting information coordinates field assignments tracks case milestones and supports timely hand offs between operations field teams quality review language access data and reporting functions. This position requires strong research skills accurate documentation sound judgment confidentiality and the ability to manage multiple case actions in a fast-paced deadline-driven environment.

Duties and Responsibilities:

• Review assigned case information and available records to support case readiness and field assignment.
  
• Research and validate address information using approved tools records databases and program procedures.
  
• Determine whether address information appears complete current residential duplicate conflicting incomplete commercial non-residential or otherwise unsuitable for field follow-up.
  
• Document research steps source rationale confidence level findings and recommended next actions.
  
• Identify and document updated address leads when available information is incomplete conflicting or no longer current.
  
• Receive case assignments create work queues and coordinate case movement through research field assignment quality review data entry and reporting steps.
  
• Assign or route cases to appropriate field teams based on geography urgency language needs travel considerations and operational capacity.
  
• Track case milestones aging deadlines follow-up actions and completion status.
  
• Coordinate with field operations supervisors dispatch language access quality review data/reporting and program leadership to support timely case progression.
  
• Support redeployment or follow-up activity when a participant is not located an address change occurs or additional information is needed.
  
• Monitor and update case status information in approved systems trackers forms or databases.
  
• Maintain accurate communication logs assignment records documentation notes and case coordination records.
  
• Identify potential documentation gaps conflicting information duplicate records or incomplete case information and escalate for review.
  
• Protect sensitive participant program and Government-related information.
  
• Maintain professional objective and accurate documentation without unsupported conclusions or personal opinions.
  
• Participate in required training operational briefings quality assurance activities and staff meetings.
  
• Perform additional duties as assigned.
  

Qualifications Knowledge Skills and Abilities: High school diploma or equivalent required. Minimum of one year of experience in case coordination administrative operations research dispatch scheduling records review human services support field operations support call center coordination data entry logistics coordination or similar work preferred.

• Strong attention to detail and ability to review information for accuracy completeness and consistency.
  
• Ability to manage multiple cases deadlines priorities and follow-up actions at the same time.
  
• Strong verbal and written communication skills.
  
• Ability to prepare clear objective accurate and timely documentation.
  
• Ability to maintain confidentiality professional boundaries and ethical standards at all times.
  
• Ability to work independently and exercise sound judgment in a fast-paced operational environment.
  
• Proficiency using Microsoft Office email spreadsheets shared trackers databases and electronic documentation systems.
  
• Ability to learn and use approved case management mapping routing research or documentation tools.
  
• Ability to communicate effectively with field staff supervisors quality teams and operations leadership.
  
• Ability to complete required federal client and company training prior to assignment
  
• Ability to pass and maintain a government security background investigation including a favorable credit check.
  
• Must pass a drug test motor vehicle record check and background check after accepting a conditional offer.
  
• Must be authorized to work in the United States.
  
• Bilingual fluency in English and Spanish is strongly preferred.
  
• Training or experience in trauma-informed care de-escalation crisis response mandated reporting safety planning or similar practices is strongly preferred.
  
  

This position is primarily remote/or operations hub-based and requires regular use of computers secure systems phones email spreadsheets and electronic documentation tools. The role supports fast-moving case operations and requires accuracy confidentiality responsiveness and consistent communication with team members. The schedule may vary based on operational needs case volume geography field team availability and program deadlines. Evening weekend holiday extended hour or surge assignments may be required. Limited travel may be required for training meetings surge support or operational coverage.

Federal Contract Requirements

Employment is contingent upon successful completion of all pre-employment screening requirements including background checks drug screening motor vehicle records review reference checks and other job-related screening requirements. Employment is also contingent upon successful completion of required federal background/suitability review favorable credit check security processing and program-specific onboarding before beginning work.

Employees assigned to this program must complete required training protect sensitive information comply with standards of conduct maintain professional boundaries and follow all reporting confidentiality privacy and information security requirements. Employees may be required to sign confidentiality non-disclosure conflict-of-interest and standards-of-conduct acknowledgments.