Business Operations Manager

Business Operations Manager

$125000$175000 DOE - Profit Sharing

Brooklyn NY Onsite Full Time

Description / Position Overview

The company is growing and needs a strong operator to take ownership of day-to-day operations and help build the structure required for continued growth.

This role will work directly with the CEO and become a key operational leader responsible for execution accountability client experience and process improvement across the business.

The right person has successfully improved operations inside a client-service environment built systems that increased efficiency strengthened client relationships and reduced the amount of day-to-day involvement required from ownership.

This is an opportunity for someone who wants significant ownership today and the potential to grow into a larger leadership role as the company continues to scale.

What Youll Own

Own day-to-day business operations and execution across teams

Drive accountability follow-through and operational consistency

Improve client experience by ensuring responsiveness communication and delivery standards remain high

Build document and improve processes SOPs and workflows

Identify operational bottlenecks and implement solutions

Create visibility around priorities deadlines and team performance

Work directly with the CEO to execute company initiatives and improve organizational effectiveness

Ensure projects and client deliverables move forward efficiently and on schedule

Help build the operational foundation required for future growth

Must-Haves

Operations leadership experience in a client-service business

Proven experience improving client experience client satisfaction or service delivery

Experience building documenting and improving operational processes

Strong client relationship and communication skills

Experience managing people priorities and competing deadlines

Demonstrated ability to improve efficiency and execution

High ownership mentality with strong follow-through

Ability to operate independently in a fast-moving environment

Preferred Backgrounds

Professional services

Marketing or creative agencies

Healthcare services

Staffing or recruiting firms

eCommerce businesses

Customer success or client-service organizations

Success Metrics

Reduced CEO involvement in day-to-day operations

Improved client satisfaction and retention

Increased accountability and execution across teams

Stronger operational processes and documentation

Reduced bottlenecks and missed deadlines

Improved efficiency responsiveness and workflow consistency

Increased scalability as the company grows

Why Join

This is an opportunity to step into a high-impact role where your work will directly influence the growth and success of the business.

The company is looking for a hands-on operator who wants real ownership enjoys solving problems improving client experience and building stronger operational systems.

There is significant opportunity for growth as the business continues to expand.

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Required Experience:

Manager