Business Manager

About OnCare:

Join OnCare Digital Assets and become part of a team of empowered industrial electronicsprofessionals that create award-winning automation solutions for the major paper mills of North America. OnCare Digital Assets is the largest third-party Quality Control System service provider on the continent providing automation support to pulp & paper industry leaders.

Position Summary:

A Business Manager leads service business through developed business plans and deliveryand execution of service solutions in compliance with customer specifications and contractual agreements leading a team of field personnel managing a P&L growing the service business inside existing and new customer locations and reporting the current and future performance of the department. Key responsibilities include daily engagement and teaming with customers team members sales and marketing and project operations to ensure customer satisfaction excellence in delivery and profitable growth.

Key Responsibilities:

Develop long-term high quality sustainable business relationships with customersby engaging with management teams and consistently exceeding expectations

Ensure timely and cost-effective management of service contracts by providingpreventive maintenance and service according to contract requirements ensuring guaranteed customer savings delivering on commitments and maximizing customer satisfaction and peace of mind

Actively participate in sales pursuits and project implementation with appropriateAccount Managers.

If capable operate as a working leader on existing customer contracts in support ofservice operations

Manage overall P&L including department budget location costs and teamcompensation. Take full responsibility for achieving cash goals including actions in support of past due receivables collections

Lead contract reviews and negotiations with service customers and vendors tomaximize contract retention

Report analyze interpret and maintain monthly quarterly and annual financial andoperating estimates on revenue and cost data/variances to regional management

Lead by example to establish and maintain positive employee relations andmaximum productivity by fostering open communication providing regular performance feedback and ongoing talent assessment identifying and communicating goals for measuring team performance conducting career development discussions with reports and help them to build development plans in support of current and future technology needs as well as customer relations skills

Coach team members to drive achievement of customer results implementation ofprocess improvements customer satisfaction and increase performance levels wherever possible

Effectively manage a dispersed and culturally diverse services team

Champion our safety culture through demonstrated understanding commitmentand action supporting the organizations safety and environmental requirements/regulations

Qualifications:

Bachelors degree in engineering or relevant job experience

Must have atleast5 years of managing service solutions customer expectationsand P&L

Successful experience servicing industrial automation technicalknowledge/application of Quality and Distributed Control Systems (QCS/DCS) and process control

Understanding of Good Maintenance Practices Root Cause Failure Analysis andtask scheduling

Demonstrated track record interfacing and presenting solutions to manufacturingcustomers on levels from line management to plant/facility management

Polished professional with excellent organizational communication orally in writingand interpersonal skills

Proven track record of demonstrated leadership ability to delegate authority holdothers accountable and exceed assigned goals and objectives

Demonstrated business acumen including financial planning budgeting andnegotiation skills

Strong problem-solving skills: ability to identify anticipate problems before theyoccur

Ability to grasp technical and customer issues and turn into business actions

Demonstrated effectiveness to produce needed results in a multiple task deadlinedriven environment; able to move from one task to another seamlessly

Ability to understand and convey complex technical solutions hardware andsoftware deliverable and technical and financial results/issues to OnCare and customer management

Track record of management abilities that reflect strong people leadership skillsincluding but not limited to coaching performance managing evaluating communicating developing talent within the organization

Work Environment

Primarily office-based with standard working hours. Occasional extended hours may berequired during peak financial reporting periods.

Voith US Inc. is an EEO/AA/VEVRAA compliant Federal Contractor and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin protected veteran status or any other classification protected by federal state or local welcome everyone to apply especially those individuals who are underrepresented in the industry including people of color LGBTQI community women individuals with disabilities (both seen and unseen) Veterans people of any age or family status. We embrace the competitive advantage that diversity brings and we strive to create a working environment that is inclusive of thought and talent.