Business Development Representative

Job Title: Business Development Representative (BDR)

Department: Business Services

Reports To: Business Development Lead

Location: East Texas Workforce Development Area

FLSA Status: Non-Exempt

Position Summary

The Business Development Representative (BDR) is responsible for engaging employers across the East Texas region to promote workforce solutions and support regional economic development. This position serves as a primary liaison between the workforce system and the business community identifying employer needs and connecting them to qualified talent and workforce programs.

The BDR plays a critical role in expanding employer partnerships increasing utilization of workforce services and supporting successful employment outcomes for job seekers. This position works collaboratively with internal teams including Employment Services (ES) Reemployment Services and Eligibility Assessment (RESEA) and Business Outreach to align employer needs with available workforce resources.

Essential Duties and Responsibilities

Outreach and market to businesses the services available through Workforce Solutions East Texas (WSET).

Identify recruit and engage employers for participation in workforce programs and services

Initiate and maintain ongoing personal contact with a variety of business and industry representatives and job placement/training agencies.

Conduct outreach activities including cold calls emails site visits and networking events to expand employer partnerships and participation.

Promote business-oriented Workforce Solutions services including those offered by Texas Workforce Commission the East Texas Workforce Board and grant funded initiatives at the contractor level.

Produce track and document tangible outcomes from business relationships including job postings hiring events On-the-Job Training contracts Work Experience contracts training opportunities and incentive programs

Collaborate with ES and RESEA staff to identify qualified candidates for employer needs

Collaborate with WSET Program staff to identify employment opportunities for individuals with specific needs.

Conduct labor market research to identify high-demand industries and emerging workforce needs

Develop and maintain long-term relationships with employers to support retention and repeat engagement

Initiates follow-up contact with employers to determine satisfaction with services and plan for quality improvement.

Plan coordinate schedule and execute employer meetings presentations and hiring events (in-person and virtual)

Participates in community events interagency events and employer engagement activities to foster networking and public relation opportunities.

Maintain accurate and timely documentation of employer contacts services and outcomes in designated systems

Ensure confidentiality and compliance with all applicable policies procedures and regulations

Stay current on workforce programs labor market trends and innovative business engagement strategies

Achieve monthly Scorecard Goals

Utilize Extreme Customer Service behaviors with all interactions with internal and external customers.

Minimum Qualifications

Bachelors degree in Business Administration Marketing Public Administration or a related field; or equivalent combination of education and experience

Minimum of one (1) year of experience in business development sales workforce development or a related field

Valid drivers license and ability to travel within the service area

Preferred Qualifications

Experience in workforce development or public workforce systems

Knowledge of labor market information and regional economic trends

Experience working with diverse employer groups and community partners

Minimum of 2 years business customer success management preferred

Knowledge Skills and Abilities

Strong verbal and written communication skills

Ability to speak effectively and professionally to groups

Ability to build and maintain professional relationships with employers and stakeholders

Effective organizational and time management skills with the ability to manage multiple priorities

Analytical skills to interpret data and track performance outcomes

Ability to work independently and collaboratively in a team environment

Proficiency in Microsoft Office Suite (Word Excel Outlook) and customer relationship management (CRM) systems

Understanding of workforce programs employment services and business engagement strategies

Performance Measures

Number of new employers engaged and partnerships established

Employer participation in workforce programs and services

Job orders developed and filled in collaboration with ES and RESEA teams

Contracts developed and filled in collaboration with Workforce Programs (WEx OJT Apprenticeships)

Number of qualified referrals and successful job placements

Outreach activities documented (calls emails visits meetings)

Employer retention and repeat engagement

Participation in hiring events and community outreach initiatives

Working Conditions

Frequent travel within the East Texas region

Occasional evening or weekend work for events and employer engagement activities

Work is performed in both office and field environments

Physical Requirements

Ability to sit stand and travel for extended periods

Ability to lift up to 20 pounds as needed

Equal Opportunity Employer

Required Experience:

IC