Branch Services Support Specialist
Job Location:
Maple Grove, MN - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Be part of a growing successful company in an exciting and challenging field. Border States is 100% employee-owned which means youre empowered to make decisions find solutions and receive rewards for your hard work.
This position will be located in: Maple Grove MN or fully remote or located near a major metro location or any Border States branch.
Application Deadline: May 20 2026
Please note that the position may be filled before or after the listed application deadline. Applications will only be accepted while the posting remains active.
Job Summary
The Branch Services Support Specialist owns and continuously improves the Branch Self Service (BSS) SharePoint site and related service resources used by Border States branches. This role partners with cross-functional stakeholders to publish clear accurate and current content; gather feedback and data to identify needs; and lead initiatives that improve adoption usability and business outcomes.
Responsibilities
Essential Functions
- Maintains and administers the Branch Self Service (BSS) SharePoint site including structure navigation permissions (as applicable) and overall content governance.
- Refreshes and publishes updated site content on a regular cadence to ensure resources are accurate relevant and easy for branches to find and use.
- Continuously identifies opportunities to expand the BSS site (new pages tools templates FAQs and training resources) based on branch needs and service strategy.
- Develops and maintains an intake process to capture ideas and requests; evaluates prioritizes and converts ideas into clear deliverables.
- Leads branch service-related projects from discovery through launch including scope timeline stakeholder alignment content development testing and change management.
- Interviews stakeholders and analyze qualitative and quantitative data (usage metrics feedback search terms adoption trends) to improve site design content and usability.
- Drives progress toward go-live milestones ensuring next pages and enhancements are ready reviewed and approved for release.
- Partners closely with project team members and stakeholders to keep work on track remove blockers communicate status and ensure timely completion of deliverables.
- Updates SharePoint sites and linked resources as new tools training and materials are created; ensures version control and content accuracy.
- Supports the development and rollout of standardized branch processes for asset management including staging and storage workflows to improve consistency accuracy and adoption across locations.
Non-Essential Functions
- Supports content creation and communications related to material management services (e.g. VMI vending assets) as needed.
- Assists with training office hours or branch enablement sessions to increase adoption of self-service tools.
- Performs other duties as assigned by supervisor or designate.
Qualifications
- Bachelors degree in business communications supply chain information systems or related field; or equivalent combination of education and experience.
- 3 years of experience in operations support project coordination/management knowledge management communications or similar role preferred.
- Demonstrated experience building or maintaining SharePoint sites and publishing clear organized content preferred.
- Strong writing editing and information-organization skills.
- Ability to gather requirements translate needs into solutions and manage multiple priorities and deadlines.
- Proficiency with Microsoft 365 tools (SharePoint Teams Outlook PowerPoint Excel).
Skills and Abilities
- Customer-focused mindset with a passion for making tools easier for branches to use.
- Project leadership and stakeholder management.
- Analytical thinking and data-driven decision making.
- Continuous improvement orientation (process content and user experience).
- Clear communication collaboration and follow-through.
- Attention to detail and strong quality control.
Physical Requirements
Frequency at which you would carry/lift in a typical day:
Occasionally 0 33% Frequently34 66% Continuously: 67 100%
- Lift from Waist:
- < than 10 lbs. - Not at all
- 10 to 25 lbs. - Not at all
- 26 to 50 lbs. - Not at all
- 51 to 75 lbs. - Not at all
- 75 to 100 lbs. - Not at all
- 100 lbs. - Not at all
- Lift from Floor:
- < than 10 lbs. - Occasionally
- 10 to 25 lbs. - Occasionally
- 26 to 50 lbs. - Not at all
- 51 to 75 lbs. - Not at all
- 75 to 100 lbs. - Not at all
- 100 lbs. - Not at all
- Carried for Distance:
- < than 10 lbs. - Not at all
- 10 to 25 lbs. - Not at all
- 26 to 50 lbs. - Not at all
- 51 to 75 lbs. - Not at all
- 75 to 100 lbs. - Not at all
- 100 lbs. - Not at all
Physical Activity
Frequency at which you would do the following in a typical day:
- Sitting (a continuous period of being seated) - Continuously
- Standing (for sustained periods of time) - Frequently
- Walking (moving about on foot to accomplish tasks) - Frequently
- Bending/stooping (downward and forward) - Occasionally
- Crawling (moving about on hands and knees or hands and feet) - Occasionally
- Climbing/Walking Stairs (ascending or descending) - Frequently
- Reaching (extending arms in any direction) - Frequently
- Crouching/squatting (bending the body downward and forward by bending leg and spine) - Occasionally
- Kneeling (bending legs at knee to come to rest on knee(s)) - Occasionally
- Balancing (maintaining body equilibrium to prevent falling) - Occasionally
- Repetitive motion (substantial movement (motions) or the wrists hands and/or fingers) - Continuously
- Pivoting (movement in any direction with one foot keeping the other in contact with the floor) - Occasionally
- Pushing/Pulling (using upper extremities to press against or draw or tug) - Occasionally
- Grasping (Applying pressure to an object with the fingers and palm) - Continuously
- Fingering (picking pinching typing; working with primarily fingers and not whole hand) - Continuously
- Talking (expressing or exchanging ideas by means of the spoken word) - Continuously
- Driving (the control and operation of a motor vehicle) - Occasionally
- Desk work (work usually performed at a desk) - Continuously
- Use of a computer - Continuously
- Use of a telephone - Continuously
- Hearing (Perceiving the nature of sounds at normal speaking levels) - Continuously
- Exposure (to adverse weather & temperature conditions) - Occasionally
- Travel (travel needed to perform job duties) - Occasionally
Additional Information
This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employers discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation. Salary range $64195.00 - 86292.00 based on experience.
Our History
Border States is a leader in the electrical supply distribution industry with approximately 130 locations in 31 states. Our employee-owners are second to none in delivering top-notch customer service and in demonstrating extra-ordinary people skills. We are one of the largest independent electrical distributors in the United States providing products and services to the construction industrial and utility industries. Border States has a competitive benefit package and is a 100 percent employee-owned company. Employee-ownership is a significant part of our culture and our success stems from the dedication of our employee-owners. We practice open-book management and our employee-owners are empowered with clearly defined levels of authority to be innovative and decisive allowing us to respond quickly to the needs of customers. Employee-owners understand their roles in the success of the company and care about customers needs which drives our focus on adding value to everything we do. We recognize that not all customers are the same and each has specific requirements. Our employee-owners understand these diverse needs and have the commitment resourcefulness and flexibility to outperform all others.
Values
As a Border States employee-owner youre responsible for living our mission service philosophy and service standards.
Our Purpose
We believe unstoppable businesses shouldnt go it alone. We are owners - of relationships of outcomes of every moment these unstoppable businesses need to deliver.
Service Philosophy
We earn customer loyalty and confidence by caring about their needs and adding value to everything we do.
Service Standards
Border States employee-owners are competent accurate responsive and engaged .
Your career
Join an experienced team at one of the largest electrical distributors in the United States. What are you waiting for
Border States has a competitive benefits package which includes but is not limited to:
Health Dental and Vision Benefits
Accident Critical Illness Hospital Indemnity
FSA & HSA
Employee Stock Ownership Plan (ESOP)
Disability Benefits
401(k) Retirement Plan
Life Insurance
Employee Assistance Program
Paid Holidays
Paid Volunteer Time
Personal Leave time and more!
Border States provides bonuses to their employee-owners upon the achievement of branch and company goals.
Equal Opportunity For All
Its not just the something weve believed in since our value the diversity of all of our employee-owners and will always be an equal opportunity employer.
Drug Free/Smoke Free workplace
Employment may be contingent on the offered candidate successfully passing one or more of the following pre-employment screenings:
- Criminal background check (required for all positions)
- Motor Vehicle Record (MVR) check (required for positions involving driving)
- Drug testing
The MVR check and drug testing vary by role and will be communicated to the offered candidate during the onboarding process and as applicable.
Required Experience:
IC
About Company
Construction, Industrial and Utility Market Supply. We look forward to helping customers streamline their supply chain, reduce expenses, increase efficiency and deliver measurable, bottom-line results.
