Billing Analyst II

AES US

Job Location:

Indianapolis, IN - USA

Monthly Salary: Not Disclosed

Posted on: 10 days ago

Vacancies: 1 Vacancy

Job Summary

Are you ready to be part of a company thats not just talking about the future but actively shaping it Join The AES Corporation (NYSE: AES) a Fortune 500 company thats leading the charge in the global energy revolution. With operations spanning 14 countries AES is committed to shaping a future through innovation and collaboration. Our dedication to innovation has earned us recognition as one of the Top Ten Best Workplaces for Innovators by Fast Company in 2022. And with our certification as a Great Place to Work you can be confident that youre joining a company that values its people just as much as its groundbreaking ideas.

AES is proudly ranked #1 globally in renewable energy sales to corporations and with $12.7B in revenues in 2023 we have the resources and expertise to make a significant impact as we provide electricity to 25 million customers worldwide. As the world moves towards a net-zero future AES is committed to meeting the Paris Agreements goals by 2050. Our innovative solutions such as 24/7 carbon-free energy for data centers are setting the pace for rapid global decarbonization.

If youre ready to be part of a company thats not just adapting to change but driving it AES is the place for you. Were not just building a cleaner more sustainable future - were powering it. Apply now and energize your career with a true leader in the global energy transformation.

SUMMARY

Under general supervisionis responsible forresponding to Indiana Utility Regulatory Commission (IURC) and Better Business Bureau (BBB) complaint cases. Serves as a liaison betweenCustomersServices team and other divisions departments and organizations on matters related to customer service programs and Regulatory compliance.Identifies process gaps and makes process change recommendations to improve customer experience.Completes daily weekly and monthly Key Performance Indicator (KPI) reports and performs dataanalysisas necessary.Performsany and allother duties tasks and responsibilities which may be assigned.

BASIC REQUIREMENTS:

Minimum High School Graduate withadditionaleducational or professional training preferred.

Must have strong computer skills with at least two (2) years experience using Microsoft products.

Must have excellent communication skills both verbal and written.

Previousexperience dealing with sensitive and/or confidential information.

Ability to work independently prioritizeworkand meet deadlines.

Strong technical and analytical skills with attention to detail and accuracy.

PREFERRED SKILLS:

One (1)yearexperience in data analysis preferably inCustomerServices environment.

Experience with billing software including enhancementsreplacementand troubleshooting; experience withSAP ISU is preferred.

Utility billing payment and/orcollectionknowledge and experience.

Must be able to quickly adapt to changing business needs.

Able to analyze data and make recommendations for process improvement.

Applicable understanding of regulatory guidelines and how those relate to our business.

PRIMARY RESPONSIBILITIES:

Responds to both IURC and BBB cases while ensuring compliance with Indiana Administrative Code for Electric Utilities.

Analyzes complaint cases for trends and process gaps and develops recommended actions to mitigate and improve customer satisfaction.

Completes various daily weekly and monthly dashboard and KPI reports for the Customer Services team.

Assists Customer Services leadership team with process improvement projects including but not limited to scope of work creationtestingand implementation.

AES is an Equal Opportunity Employer who is committed to building strength and delivering long-term sustainability through diversity and inclusion. Respecting all backgrounds differences and perspectives enables us to improve the lives of our people customers suppliers contractors and the communities in which we live and work. All qualified applicants will receive consideration for employment without regard to sex sexual orientation gender gender identity and/or expression race national origin ethnicity age religion marital status physical or mental disability pregnancy childbirth or related medical condition military or veteran status or any other characteristic protected under applicable law. E-Verify Notice: AES will provide the Social Security Administration (SSA) and if necessary the Department of Homeland Security (DHS) with information from each new employees I-9 to confirm work authorization.

Required Experience:

Are you ready to be part of a company thats not just talking about the future but actively shaping it Join The AES Corporation (NYSE: AES) a Fortune 500 company thats leading the charge in the global energy revolution. With operations spanning 14 countries AES is committed to shaping a future throug...

SUMMARY

BASIC REQUIREMENTS:

Minimum High School Graduate withadditionaleducational or professional training preferred.

Must have strong computer skills with at least two (2) years experience using Microsoft products.

Must have excellent communication skills both verbal and written.

Previousexperience dealing with sensitive and/or confidential information.

Ability to work independently prioritizeworkand meet deadlines.

Strong technical and analytical skills with attention to detail and accuracy.

PREFERRED SKILLS:

One (1)yearexperience in data analysis preferably inCustomerServices environment.

Experience with billing software including enhancementsreplacementand troubleshooting; experience withSAP ISU is preferred.

Utility billing payment and/orcollectionknowledge and experience.

Must be able to quickly adapt to changing business needs.

Able to analyze data and make recommendations for process improvement.

Applicable understanding of regulatory guidelines and how those relate to our business.

PRIMARY RESPONSIBILITIES:

Responds to both IURC and BBB cases while ensuring compliance with Indiana Administrative Code for Electric Utilities.

Analyzes complaint cases for trends and process gaps and develops recommended actions to mitigate and improve customer satisfaction.

Completes various daily weekly and monthly dashboard and KPI reports for the Customer Services team.

Assists Customer Services leadership team with process improvement projects including but not limited to scope of work creationtestingand implementation.

Required Experience: