Bilingual Office Manager West Loop

The Office Manager supports the restaurants day-to-day operations through financial administration office coordination and administrative support for Human Resources & Finance & Accounting. Responsibilities include processing invoices reconciling financial records responding to chargebacks overseeing cash-handling procedures maintaining vendor documentation and coordinating licenses and permits. The Office Manager also provides onboarding support and facilitates the submission of employee paperwork using HR-approved procedures.

The ideal candidate demonstrates integrity attention to detail dependable follow-through and the ability to manage competing priorities in a high-volume hospitality environment. Proficiency in spoken and written English is required; Spanish proficiency is preferred.

Essential Responsibilities Duties

Compliance Finance & Accounting Support

• Collect code enter and submit approved invoices for food beverage repairs maintenance and other vendor services.
• Complete daily financial reconciliations and safe audits; prepare deposits and obtain change as needed.
• Prepare and reconcile information for weekly financial reporting including delivery platform transactions sales reports refunds safe counts cash drops and debit card transactions.
• Identify financial discrepancies and coordinate with restaurant management and Finance & Accounting to resolve them.
• Track and respond to chargebacks within required deadlines gathering supporting documentation and coordinating with Finance & Accounting.
• Collect and maintain vendor Certificates of Insurance W-9s and other required documentation.
• Coordinate applications and renewals for restaurant licenses and permits maintain records and track deadlines.

Office People Operations

• Answer incoming calls monitor voicemail route messages and respond to routine inquiries.
• Monitor the restaurants info@ inbox and respond to general inquiries; route event inquiries and guest recovery matters to the appropriate teams.
• Onboard new employees including assistance with new hire paperwork introductions facility tours safety orientations and Toast and scheduling platform access.
• Assist with tracking and documenting required training and certifications including harassment prevention training food handler certifications and BASSET certifications as applicable.
• Facilitate the timely submission of employee change forms corrective action documentation and termination paperwork to HR; direct employment and policy questions to HR.
• Maintain organized administrative records and protect confidential employee financial and business information.
• Maintain the cleanliness organization and security of office and designated storage areas.
• Perform additional administrative duties within the scope of the role.

Experience Education Requirements

• At least two years of professional administrative experience or equivalent relevant experience.
• Proficiency in spoken and written English.
• Proficiency in spoken and written Spanish preferred.
• Experience with cash-handling procedures including safe counts deposits and reconciliations.
• Proficiency in Microsoft Word and Excel.
• Strong organizational communication and follow-through skills with the ability to manage deadlines and competing priorities.
• Ability to handle confidential information with discretion and sound judgment.
• Bachelors degree preferred.
• Hospitality experience and familiarity with OpenTable preferred.

Physical Demands Work Environment

• Ability to stand and walk for extended periods and move through dining rooms bars kitchens storage areas and offices.
• Ability to occasionally lift carry push or pull up to 25 pounds.
• Ability to bend reach stoop and navigate stairs as needed within restaurant facilities.
• Ability to work in a fast-paced high-volume hospitality environment with frequent interruptions and changing priorities.
• Availability to work evenings weekends and holidays as business needs require.
• Work is performed in office and restaurant environments with exposure to moderate noise levels temperature fluctuations and active kitchen and dining operations.
• This role is designated as Limited Travel May Be Required. Travel is occasional and based on business needs such as meetings training inter-office collaboration or special projects.

The essential functions of this position may be performed with or without reasonable accommodation.

Core Competencies

• Accountability
• Adaptability
• Communication Skills
• Emotional Intelligence
• Integrity
• Personal Development
• Professionalism
• Self-Management
• Teamwork and Collaboration
• Technical Proficiency with computers and POS systems

Benefits Perks

• BCBS Medical
• BCBS Dental
• EyeMed Vision
• Company-paid Short-term Disability Insurance
• Company-paid Life and AD&D Insurance
• Company-paid Employee Assistance Program
• Paid Time Off
• Paid Sick Leave
• Commuter Benefits
• 401K Match
• Monthly Food & Beverage Allowance and Discount

Dineamic Hospitality is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin genetic information disability or protected veteran status.