Bilingual Client Services Representative
Job Location:
Memphis, TN - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
The Purpose of Your Role
As a Bilingual Call Center Representative you will be responsible for interacting with clients providing information answering questions troubleshooting issues and resolving client concerns. This role requires fluency in both English and Spanish. Applicants must be able to speak and write in both English and Spanish.
The position is Friday Tuesday 2pm - 11pm and starts at $17/hr.TCS also provides shift premiums for weekend and evening shifts.
Initial training will be conducted onsite (daytime) and will transition to hybrid work. For this reason candidates should be local to the greater Memphisarea.
The Value You Bring
By providing exceptional customer service and support you will maintainpositive relationships with our clients contributing to increased client satisfaction and retention.
What Youll Be Doing
Answer inbound calls and emails resolve client issues answer questions and relay product functionality in a timely and professional manner.
Identify and escalate priority issues. Route calls to appropriate resource if needed.
Set up new accounts in our internal system. Assist customers in our client-facing portal.
What Experience You Need
High School Diploma
Telephone Etiquette
Experience in at least one of the following: customer service role role in the transportation or financial industry.
What Experience is Preferred
Call center experience.
Microsoft Office
Some college or equivalent experience.
Why Work for TransConnect
Weve brought together leading experts from the fuel card industry with an average of 20 years of experience each to build a world-class business service from scratch. TransConnect has all the excitement of a startup but with the support and stability that comes with the backing of a well-established parent company. Were located about 20 minutes east of downtown Memphis in Cordova TN.
Some of the highlights:
Competitive compensation plans augmented by generous profit sharing and regular salary reviews.
Choice of high quality medical dental vision life short and long-term disability coverage with a short waiting period.
Medical dental vision life short term disability and long-term disability coverage.
In addition to 9 paid holidays generous PTO allotment that increases with tenure.
Combined mental health support and work-life services partner to create a robust Employee Assistance Program (EAP) is included at no cost to you and your family members ages 6
401(k) plan with TCS matched contributions.
Tuition reimbursement for college plus plenty of TCS managed training classes.
Leadership training and a culture that empowers individuality.
Gym reimbursement program.
Rewards driven wellness program with an individualized holistic approach.
Connected friendly work environment with monthly luncheons. We celebrate our accomplishments (and birthdays).
Paid maternity and other company paid leave benefits giving the time and flexibility needed to care for yourself and/or family.
Win as a Team
All employees are encouraged to collaborate in an effort to continuously improve our processes and customer service. Everyone on the team is responsible for presenting new ideas and addition to base salary all employees enjoy quarterly profit sharing as a thank you for their contributions.
Primary Location:
US TN MemphisRequired Experience:
Unclear Seniority
About Company
Discover how TCS Fuel helps owner-operators, trucker, and trucking companies save on rising diesel fuel costs!
