BH Program Operations Manager

POSITION SUMMARY: The Program Operations Manager will work directly with client-centered programs to maintain documents processes efficiency compliance and best practices. This role is responsible for overseeing program operations within the organization ensuring compliance with industry standards and optimizing processes for efficiency and effectiveness. This role involves conducting job task analyses performing time studies managing documentation and ensuring compliance with HIPAA and other regulatory requirements. Additionally the Program Operations Manager will assist with recruitment hiring and onboarding for the assigned department.

DUTIES:

• Job Task Analysis: Conduct job task analyses and key informant interviews to understand and document the requirements and responsibilities of various roles.

• Documentation Management: Create and manage comprehensive documentation for processes procedures and compliance requirements.

• System and Process Mapping: Develop and implement system and process maps to optimize organizational operations.

• Time Studies: Perform time studies to evaluate the efficiency of current processes and identify opportunities for improvement.

• Project Management: Oversee and manage projects to ensure they are completed on time within scope and within budget.

• Training: Design and deliver training programs to ensure staff are knowledgeable about processes systems and compliance requirements.

• Compliance: Ensure organizational compliance with certification tracking application submission confidentiality HIPAA and other regulatory requirements.

• Client-Centered Programs: Collaborate with client-centered programs to maintain documents processes efficiency compliance and best practices.

• Recruitment and Hiring: Assist with the recruitment hiring and onboarding processes for the assigned department.

• Reporting and Tracking: Provide accurate and timely reports on operational metrics and project progress. Implement tracking systems to monitor key performance indicators (KPIs) and ensure data-driven decision-making.

• Perform other duties as assigned.

QUALIFICATIONS:

• Bachelors degree in Operations Management Business Administration Psychology Instructional Design Learning and Development or another related field or a minimum of 2 years of experience in operations management with progressively increasing responsibilities

• Minimum 2 years experience directly managing others.

• Strong project management skills

• Experience in system and process mapping.

• Knowledge of HIPAA and other relevant compliance regulations.

• Excellent organizational analytical and problem-solving skills.

• Strong communication and interpersonal skills.

• Excellent oral written and interpersonal communication skills.

• Ability to manage multiple projects simultaneously and work in a fast-paced environment.

• Pass agency paid criminal justice screening fingerprints.

• Pass agency paid TB (Tuberculosis) screening.

• Pass agency health screening or drug testing if required.

• Possession of a valid California Drivers License and proof of valid auto insurance coverage.

• Pass agency paid MVR clearance with no more than 2 points if you are under the age of 25 our insurance company will not allow any points.

PREFERRED QUALIFICATIONS:

• Certification in project management (e.g. PMP).

• Experience in a healthcare or related industry with a strong understanding of compliance requirements.

REQUIREMENTS:

• Represent the agency in a professional and competent manner.

• Advocate for the best interests of the agency and clients we serve.

• Establish and maintain effective working relationships with the public co-workers clients supervisors and members of diverse cultural and linguistic backgrounds regardless of race color creed religion gender sexual orientation gender identity or expression national origin age ancestry political affiliation citizenship disability medical conditions marital status amnesty and military or veteran status.

• Will promote and support a culturally and linguistically diverse workforce and be responsive to the population within our service area.

• Maintain confidentiality and confidential information in accordance with legal standards and/or agency regulations.

• Participate in assigned scheduled agency meetings in-service training conferences and other training as determined by the supervisor. This includes serving as an agency representative at assigned community meetings.

• Observance of assigned working hours and program appointments by demonstrating promptness and thorough preparation.

• Performance of assigned duties with a positive attitude and in the spirit of teamwork collaboration and cooperation.

• Communicate effectively both orally and in writing.

• Perform job duties in a safe manner to ensure a safe working environment for oneself and others.

• Participates in and/or supports agency fund development activities and events.

• Preparation of assigned reports work records statistical data job performance evaluations work plans a timely manner.

• CHS desires all leaders have competency in the following:

• Systems Thinker Seeks to understand the big picture.

• Creative/Innovator Can both embrace and bring forward new ideas.

• Empathic and Relational Leader Inclusive and empowering of others.

• Embrace Emergence Explorative ability to embrace and anticipate the unexpected

• Boundary Spanner Connect people across boundaries extend past familiar territory community builder.