BD Director of Customer Operations

Company Overview

Our company exists to promote and protect life liberty and the pursuit of happiness. Our core expertise is in small lightweight high performance multi-mode radar systems for unmanned and manned aircraft. We cover the entire life-cycle often beginning with defining a market where none exists designing and building the product training the customer on how to use the system and supporting it in the field.

You will be the face of the company to our customers so its critically important that you are a cultural fit and embody our company values. These are our values and they define how we behave and how you can succeed with our company:

• All in - Were all in the same boat.
• Stand up - We stand accountable with integrity.
• Can-do - We innovate with a can-do attitude.

Role Overview

Our company builds the most capable small multi-mode radar in its order for customers to experience the full value of the radar we need to establish a team that can help draw full effect from our companys system. We want to build a team of radar-expert sensor operators and add them to the platforms we already sell.

As the Director of Customer Operations you will stand up and lead this new capability line end-to-end. This executive role encompasses driving the overarching growth strategy partner and capture positioning and overseeing the specialized operator pipeline. Crucially you will architect this line so that it protects and strengthens our core radar franchise rather than competing with the partners who carry it.

Position Requirements

Required:

• First and foremost you are a good fit for the team and will enjoy working with us
• 20 years of operational experience in the field within the Intelligence Surveillance and Reconnaissance (ISR) domain
• Direct hands-on experience integrating and employing our companys radar systems at the operational level
• Proven track record of standing up and leading a new capability or service line end-to-end including strategy development partner/capture positioning and managing talent/operator pipelines
• Experience developing aerospace and defense-related business opportunities
• Experience developing relationships with customers OEMs primes and integrators
• Experience selling or supporting programs through FMS and DCS
• An understanding about obtaining export licenses through the US State Department
• Familiarity with project management methodologies and problem-solving skills to propose mutually beneficial solutions
• Proficiency with word processing spreadsheet and presentation software
• Can clearly communicate requirements and strategy for an opportunity to teammates and leadership
• Are able and willing to travel upwards of 50% within the GSA travel requirements
• Have or can obtain a SECRET security clearance
• Have a BS or other advanced degree or equivalent Military service experience and education

Desired:

• Locally based near our headquarters in Springville UT or willing to relocate
• Documented experience related to the operation and use of airborne ISR sensor technology such as EO/IR SAR/MTI and EW/Signals intelligence payloads
• Documented experience that directly relates to the operation and use of uncrewed airborne systems (UAS)
• Familiarity with Geospatial Intelligence (GEOINT) tasking collection exploitation and processing (TCPED) and intelligence support to targeting (F2T2EA) processes
• Comprehensive understanding of Security Cooperation specifically with regard to FMS DCS and International Cooperative Agreements
• Familiarity with capture management processes and/or using the Shipley methodology for business development
• Familiarity with Monday CRM or similar Customer Resource Management tools
• An existing SECRET or greater security clearance

What We Offer

We like to take care of our team members. Heres what you can expect from us:

• A competitive salary
• High value on work-life balance
• A non-commission salary with a generous profit-sharing bonus that all employees participate in
• A 401k match and employer HSA contributions
• Excellent benefits package including Medical Dental and Vision
• 100% company paid Short- and Long-Term disability and Life insurance
• PTO plus 11 holidays off throughout the year including the week between Christmas and New Years
• A really great place to work

How to Apply

We encourage you to take a look at our website and spend a little time researching what we do. If this opportunity looks like a good fit to you wed love to hear from you. When you apply please include a resume and an informal cover letter explaining what you are passionate about and what interests you most about this opportunity.

All applicants must be either a US citizen or permanent resident with a valid residency (green) card per FAR 22 C.F.R. 120.15.

We are committed to equal opportunity and nondiscrimination in all human resources actions. All qualified applicants will receive consideration for employment without regard to race color religion sex disability sexual orientation gender identity veteran status or national origin. All qualified applicants are encouraged to apply especially those from historically underrepresented groups. PWDNET

Required Experience:

Director