AWS Sr Product Manager Tech, AWS Support

Work hard have fun and make history at Amazon Web Services!

The AWS Support is searching for an innovative passionate and customer-focused product manager with a track record of delivery. We are looking for a relentless self-starter that will boldly do whats best for the business to serve our customers; someone with a true pioneering spirit willing to get hands dirty in a start-up environment while being able to optimize delivery against both short and long term goals.

The role:
You will own the product strategy and execution for GenAI-powered troubleshooting experiences that help AWS customers resolve issues faster and more independently. You will define how we bring AI-driven diagnostics and resolution capabilities to market both directly to customers and through our partner ecosystem (MSPs ISVs and consulting partners). Your customers span small to large enterprises startups and partners building on AWS. You will deeply understand their operational pain points and translate those into product requirements that drive measurable improvements in customer satisfaction time-to-resolution and service adoption. You will work at the intersection of GenAI and Cloud Operations collaborating with engineering teams to build platforms that help solve customer issues. You will define the roadmap influence cross-functional priorities and deliver capabilities that accelerate customer and partner success with GenAI workloads on AWS.

The Team:
The AWS Support provides technology and trusted expertise that intelligently anticipate and resolve AWS customer needs helping them adopt optimize and operate at scale. These products used by AWS customers and the support teams that help them are vital to ensuring exceptional customer experiences on AWS. Our team owns customer facing applications like Personal Health Dashboard AWS Forums and Support Center. We are a highly innovative global organization revolutionizing the way customers engage and seek help from AWS. Support provides a strategic advantage for customers adopting AWS and drives direct revenue to the business.

About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

AWS Global Services includes experts from across AWS who help our customers design build operate and secure their cloud environments. Customers innovate with AWS Professional Services upskill with AWS Training and Certification optimize with AWS Support and Managed Services and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners AWS Sovereign Cloud AWS International Product and the Generative AI Innovation Center. Youll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.

- 3 years of team management experience
- Bachelors degree
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Experience contributing to engineering discussions around technology decisions and strategy related to a product

- Experience in software development

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at TX Dallas - 166300.00 - 225000.00 USD annually
USA WA Bellevue - 166300.00 - 225000.00 USD annually
USA WA Seattle - 166300.00 - 225000.00 USD annually