AVP System Operations, Entertainment CA On Site
Job Location:
Burbank, CA - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
About Us
Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector providing a comprehensive portfolio of solutions including HR/HCM technology managed services and global business process outsourcing (BPO). The company and its service providers collectively serve over 95000 businesses and process over $135B in annual payroll. As a One Employer Solution headquartered in Chandler Arizona Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting .
Position Summary
The Associate Vice President (AVP) of System Operations provides oversees systems support and operational infrastructure serving entertainment industry clients within a PEO environment. This role leads teams of Support Specialists and System Experts ensuring stable system performance effective troubleshooting rigorous system testing standardized operating procedures and comprehensive training that support complex entertainment payroll and workforce needs.
The AVP partners closely with executive leadership technology compliance client services and external vendors to drive operational excellence mitigate risk and support growth across entertainment verticals.
Compensation
The compensation for this role is $80k-$90k USD.
Essential Duties and Responsibilities
- Provide executive oversight for entertainment system operations including system support issue resolution testing documentation and training functions.
- Establish scalable service and support models that align with production schedules touring demands and episodic employment cycles.
- Define operational priorities service levels and performance metrics to ensure reliable accurate and compliant system operations.
- Ensure teams are structured to provide timely front line support advanced troubleshooting and system expertise for high volume time sensitive entertainment clients.
- Oversee day to day and escalated system support for payroll timekeeping onboarding and workforce management platforms.
- Act as an escalation point for critical high impact or client sensitive system incidents.
- Ensure comprehensive system testing strategies are in place including user acceptance testing (UAT) regression testing and productio.n readiness validation.
- Partner with Technology and Product teams to validate functionality against entertainment specific operational requirements.
- Oversee the creation maintenance and governance of standard operating procedures (SOPs) related to system support payroll processing exception handling and compliance workflows.
- Ensure documentation is clear current and standardized across entertainment clients and operational teams.
- Ensure system support testing and operational processes comply with labor regulations union/guild requirements and PEO standards.
- Partner with Compliance and Internal Audit teams to reduce operational risk and support audits or regulatory reviews.
- Identifies training needs and ensures proper training is developed and provided.
- Oversees the daily workflow of the department.
- Deep knowledge of entertainment industry workforce and payroll operations including film television live events touring and episodic employment models.
- Strong understanding of PEO operating models co employment structures and regulatory responsibilities.
- Expertise in enterprise payroll timekeeping onboarding and workforce management systems including system integrations and data flows.
- Working knowledge of union and guild agreements complex pay structures fringes residuals and multi jurisdictional labor requirements.
- Knowledge of system support operations incident management frameworks testing methodologies (UAT regression) and release readiness practices.
- Advanced problem solving and troubleshooting leadership skills with the ability to assess root causes and drive long term solutions.
- Strong system testing and validation leadership ensuring operational requirements are met prior to production releases.
- Excellent process design and SOP development skills with an emphasis on standardization efficiency and compliance.
- Strong cross functional collaboration skills partnering effectively with Technology Product Compliance Legal Client Services and Sales teams.
- Ability to anticipate operational risks related to system changes compliance requirements or workforce scale and proactively mitigate them.
- Ability to translate business and client needs into system support and process requirements.
- Ability to lead through change including system upgrades regulatory shifts and organizational growth.
- Bachelors degree in Business Administration Operations Management Information Systems Human Resources or a related field required; or an equivalent combination of education and relevant experience.
- Minimum of 5 years of progressive experience in system operations payroll operations HR technology or workforce support within a complex high volume environment.
- 5 years of senior leadership experience managing managers system experts and/or support specialists across multi tiered support or operational teams.
- Demonstrated experience supporting enterprise payroll workforce management timekeeping or HRIS platforms including system support troubleshooting testing and production readiness.
- Proven experience leading system support functions including incident management root cause analysis escalation handling and service level management.
- Strong background in system testing and operational readiness including UAT coordination regression testing and validation of system changes prior to release
- Experience developing and maintaining standard operating procedures (SOPs) process documentation and audit ready workflows.
- Experience working with or supporting entertainment industry clients (film television live events touring or production environments) highly preferred.
- Prior experience within a PEO payroll service provider or outsourced HR services organization a plus.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
- Frequently required to sit; occasionally required to stand and walk.
- Specific vision abilities required include close vision color vision and ability to adjust focus.
- Frequently required to talk and hear.
- Moderate concentration/intensity which includes prolonged mental effort.
- Average memory taking into consideration the amount and type of information.
- Noise level in the work environment is usually moderate.
This position is eligible for the following benefits:
- Health Insurance: Medical dental and vision coverage
- Retirement Plan: 401(k) with company match
- Paid Time Off: PTO Holidays Parental leave and Sick Leave provided as required by applicable state law
- Other Benefits: Life insurance short term disability long term disability employee assistance program (EAP) flexible spending account (FSA) health savings account (HSA) Identity theft protection critical illness accident cancer hospital protection legal and pet insurance.
- Additional Compensation: e.g. signing bonus commission structure if applicable
