Associate Director, Web Content Operations & Governance

About the role:

We are seeking a highly organized and stakeholder-savvy Associate Director Web Content Operations & Governance to lead the strategic oversight and operational execution of our global web content ecosystem.

This role ensures that content systems workflows and publishing practices support the needs of internal teams while maintaining consistency governance and quality across all pages.

What youll do:

Content Governance & Workflow Design

• Define and maintain content governance standards including guidelines for structure consistency publishing workflows and stakeholder approvals.

• Serve as the primary business stakeholder for the CMS platform

• Own the documentation and guidance that support clear and consistent execution of content changes.

• Establish and promote content management and publishing best practices ensuring all teams follow standards for quality accessibility SEO and brand alignment.

• Design and enforce scalable processes for proposing approving and implementing content changes.

• Partner with UX WebOps QA and development teams to ensure smooth delivery and resolution of content issues.

Content Performance & Insights

• Define KPIs and success metrics for web content effectiveness (engagement conversion SEO performance etc.).

• Partner with analytics teams to monitor performance and surface actionable insights.

• Use data to inform content governance decisions prioritization and continuous optimization.

• Establish reporting frameworks that provide visibility into content management team capacities and opportunities for improvement based on data.

AI Automation & Intelligent Content Operations

• Define and drive the strategy for integrating AI and automation into content management workflows to improve speed scale and consistency.

• Identify and implement opportunities for automation across content lifecycle processes including content creation support tagging QA localization and publishing.

• Leverage AI-driven insights and analytics to optimize content performance personalization and user engagement.

• Drive experimentation and continuous improvement by piloting new tools or features and approaches measuring impact and scaling successful solutions.

• Upskill internal teams by developing best practices and training materials that enable effective and responsible use of AI in content operations.

Process Optimization Documentation and Team Management

• Identify opportunities for improving operational efficiency in content publishing and governance.

• Develop and maintain documentation and playbooks that ensure transparency and consistency across teams.

• Manage escalation paths for content-related issues and decisions.

• Lead and develop a team of content operations professionals (if applicable).

• Foster a culture of continuous improvement innovation and operational excellence.

What youll need:

• 10 years in digital content operations web content governance or content strategy

• Experience managing or supporting content across international markets

• Strong understanding of AEM or similar CMS.

• Strong understanding of content design accessibility SEO localization and UX best practices

• Exceptional organizational and documentation skills

• Confident communicator who builds strong relationships and drives cross-functional alignment

• Experience using AI tools for automation operations or other use cases.

What youll get:

• Competitive salary generous paid time off policy charity match program Medical Dental & Vision Plans Parental Leave Employee Assistance Program (EAP) 401K matching and more!

• Collaborative team-oriented culture that embraces diversity

• Professional development and unlimited growth opportunities

#GSSO

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Who are we

At Gartner Inc. (NYSE:IT) we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable objective business and technology insights helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979 weve grown to 20000 associates globally who support over 13000 client enterprises in 90 countries and territories. We do important interesting and substantive work that matters. Thats why we hire associates with the intellectual curiosity energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work

Our vast virtually untapped market potential offers limitless opportunities opportunities that may not even exist right now for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together our singular unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies cultures religions ethnicities races genders sexual orientations abilities and generations.

We invest in great leaders who bring out the best in you and the company enabling us to multiply our impact and results. This is why year after year we are recognized worldwide as a great place to work.

Gartner is the world authority on AI

At Gartner youll join a company at the very center of the AI revolution. Gartner has proactive objective guidance throughout clients AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. Youll have access to unmatched resources expertise and technology and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.

Its an exciting time to be at Gartner with limitless opportunities to make a real impact grow your skills and build a lasting meaningful career in a field thats reshaping the way we operate. If youre passionate about AI and want to be part of a team thats guiding the leaders who shape the world Gartner is the place for you.

What do we offer

Gartner offers world-class benefits highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment we provide the flexibility and support for you to thrive working virtually when its productive to do so and getting together with colleagues in a vibrant community that is purposeful engaging and inspiring.

Ready to grow your career with Gartner Join us.

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