Associate Director, Program Management (CRM)
Job Location:
San Francisco, CA - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Hi thereat Razorfish were leaders in whats next. Since the dawn of the internet weve helped brands move first through every era of transformation defining what digital means for business and now leading brands into the age of AI. Everyone has a prediction. Razorfish has a track record.
Named a Most Innovative Agency three years running () by Campaign US our work reflects a proven ability not just to anticipate whats coming but to help our clients actively shape the future. No matter the trend or cultural moment delivering real business impact wouldnt be possible without our people. We bring together curious driven and diverse thinkers who challenge convention push boundaries and hold a high bar for creative excellence.
If youre motivated to work alongside top performers push the boundaries of whats possible and help define where technology business and marketing are headed nextthis is the place to do it.
Join us at .
We are seeking an Associate Director of Program Management to join our team! This role acts as an operational leader for our CRM and email marketing initiatives bridging the gap between Customer Engagement Business Strategy Technology Big Data and Content. You will lead small-to-medium engagements with growing complexity across multiple client teams. You will be deeply involved in both day-to-day execution and high-level coordination ensuring that email campaigns are delivered flawlessly while optimizing for performance.
An Associate Director of Program Management at Razorfish is equal parts planning guru problem solver strategic thinker and client relationship builder. You know how to balance client drivers with the realities of time scope quality and risk. You are key to building a positive team environment fostering collaboration and maintaining high performance standards
PLEASE NOTE: Preference will be given to candidates who are local to the San Fran Miami Chicago Detroit Atlanta or metros and willing to commit to a hybrid schedule of 4 days/week on average. Highly qualified candidates living in other markets may also be considered.
- Ability to work on PST time.
- Coordinate requirements across Product Marketing Creative Data and Analytics teams to ensure a clear campaign vision and seamless execution.
- Oversee the development QA testing and deployment of email campaigns. This includes managing the workflow for segmentation targeting personalization and journey orchestration.
- Collaborate with analytics teams to conduct A/B and multivariate testing ensuring we are constantly troubleshooting issues and implementing optimization strategies to drive conversion.
- Serve as the primary point of contact for the client on day-to-day execution translating complex marketing goals into clear project plans and compelling email experiences.
- 7 years of project management experience specifically within marketing technology CRM or digital agencies.
- CRM Experience MUST have
- Experience working with development teams
- Experience with Salesforce Marketing cloud systems
- Demonstrated expertise in email development methodologies and best practices.
- Ability to craft and define a project plan based on assumptions requiring complex scenario planning ahead of project kickoff.
- Advanced experience with project management tools (Smartsheet and Workfront preferred)
- Excellent communication skills with proven comfort and experience delivering daily project updates directly to clients.
- Effective systems thinking conflict resolution and negotiation skills. You must be able to identify interconnectivity across multiple streams of work and lead teams through ambiguity.
The Power of One starts with our people! To do powerful things we offer powerful best-in-class wellness and benefits offerings include:
Paid Family Care for parents and caregivers for 12 weeks or more
Monetary assistance and support for Adoption Surrogacy and Fertility
Monetary assistance and support for pet adoption
Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
Tuition Assistance
Paid time off that includes Flexible Time off Vacation Annual Sick Days Volunteer Days Holiday and Identity days and more
Matching Gifts programs
Flexible working arrangements
Work Your World Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)
Business Resource Groups that support multiple affinities and alliances
The benefits offerings listed are available to eligible U.S. Based employees are reviewed on an annual basis and are governed by the terms of the applicable plan documents.
Razorfish is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race color ethnicity religion creed sex sexual orientation gender gender identity gender expression pregnancy childbirth and related medical conditions national origin ancestry citizenship status age disability medical condition as defined by applicable state law genetic information marital status military service and veteran status or any other characteristic protected by applicable federal state or local laws and ordinances.
If you require accommodation or assistance with the application or onboarding process specifically please contact
All your information will be kept confidential according to EEO guidelines.
Required Experience:
Director
About Company
Publicis Media is one of the four solutions hubs of Publicis Groupe ([Euronext Paris FR0000130577, CAC 40], alongside Publicis Communications, Publicis.Sapient and Publicis Healthcare. Led by Steve King, CEO, Publicis Media is powered by its five global brands, Starcom, Zenith, Spark ... View more
