Assoc. Dir, Project Management Metrics, Analytics, & Performance (MAP) (Hybrid)

Job Description

The Associate Director Project Management within Metrics Analytics & Performance (MAP) will lead project management related to the development delivery & maintenance of a portfolio of metrics/analytics projects to support strategic decisions improve planning/execution and monitor performance across our portfolio studies & processes within Global Clinical Trial Operations (GCTO).

Responsibilities include but are not limited to:

• Collecting assigning tracking and prioritizing requests from users requiring modifications (upgrades or bug fixes) to new and/or existing systems

• Manage timelines and resource management through development (i.e. Agile Waterfall) and release (inc. communication & training)

• Approve change requests for upgrades/bug fixes/data changes and coordinate releaseplanning and assessment for the business in collaboration with our Research & DevelopmentIT Division.

• Coordinate all aspects of SIT & UAT included but not limited to ensuring thedevelopment of test cases issues tracking and completion of the proper documentationprior to deployment.

• Collaborate with team members to develop business cases in collaboration with process

• owners/stakeholders and our Research & Development Division IT for new tools/solutions.

• Ensure business needs and criticality of functionality are correctly documented in System

• Development Life Cycle (SDLC) documentation.

• Coordinate the communication of system changes to Business Process/Sub-process

• Owners requestors and stakeholders

• Contribute to the ongoing development of processes related to access and support of allreleased tools

• Collaborate with MAP Team members and our Research & Development Division IT to ensure internal Service Level

• Agreement (SLA) are followed and reviewed/updated once a year.

• Work with IT and support team to create user provisioning and deprovisioning process

• Ensure proper process and guidelines are in place to share and exchange data betweenapplications & apply record retention policy when applicable

• The role must demonstrate appropriate Leadership Standards. Experienced with getting things done in a complex work environment is required.

Education Minimum Requirement:

• Bachelors degree required; concentration in a computer science data science scientific or applied discipline preferred

• PMP and/or CPM certification preferred

Experience and Skills:

• Minimum of 8 yrs experience in IT Project Management

• 5 years of experience in clinical research/clinical development preferred

• Basic understanding of System testing & providing training to user communities

• Experience creating Strategic Plans

• Driving large strategic project in a matrix environment

• Knowledge quality management and control tools is required.

• Critically evaluate process implications of system changes and deal with conflict andbring to resolution.

• Able to identify critical input and outputs that drive business processes anddependencies on process (workflow) vs. technology (dataflow).

• Strong understanding of how to use reporting tools such as Qlik Sense Power BI aswell as modelling and planning tools

• Knowledge of SQL or other database/query tools a plus.

• Excellent teamwork and leadership skills including conflict resolution expertise anddiscretion.

• Customer service orientation and the ability to work effectively with clients third partyvendors quality and IT management/staffs

• Proficient in MS Office

• Recognized as team player

• Committed to continuous improvement

• Analytical ability good judgment ability to multi-task & prioritize

• Strong verbal & written communication skills

• Ability to proficiently interact with all levels of management and exert influence to achieveresults.

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The salary range for this role is

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employees position within the salary range will be based on several factors including but not limited to relevant education qualifications certifications experience skills geographic location government requirements and business or organizational needs.

The successful candidate will be eligible for annual bonus and long-term incentive if applicable.

We offer a comprehensive package of benefits. Available benefits include medical dental vision healthcare and other insurance benefits (for employee and family) retirement benefits including 401(k) paid holidays vacation and compassionate and sick days. More information about benefits is available at can apply for this role through (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.

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