ALM Platform Engineer

This role sits in Fords Connected Vehicle Softwares Work Management System team supporting an enterprise-scale Jama Connect environment used across vehicle development. Your responsibilities will be divided between ongoing operational support and implementing project-driven improvements focusing on updating application lifecycle management processes enhancing system integrations and increasing comprehensive traceability for engineering teams and organizational leadership.

What youll do...

• Operate and support Jama Connect in an enterprise-scale including administration troubleshooting and user enablement via a ticket-driven support model.
• Configure and maintain Jama Connect projects: item types workflows relationship rules baselines review/approval flows permissions and project templates.
• Respond to user requests and incidents (access provisioning defects performance/usage issues) providing clear guidance and driving issues to resolution with internal partners and vendors as needed.
• Deliver platform improvements including new capabilities process standardization and usability enhancements that improve engineering outcomes.
• Build maintain and enhance integrations between Jama Connect and adjacent toolchains (e.g. issue tracking test management source control CI/CD) using REST APIs and scripting/automation.
• Troubleshoot integration failures end-to-end (authentication data mapping event timing API limits) implement fixes and improve monitoring/operability to reduce recurring incidents.
• Plan and execute data migrations cleanup and standardization efforts (field normalization duplicate reduction hierarchy/relationship repair) to improve data quality and reporting reliability.
• Support data exchange activities using ReqIF (import/export) including migrations supplier/customer interchange and troubleshooting data/relationship fidelity.
• Develop reporting and information radiators that improve traceability transparency for program teams and leadership (coverage status gaps risk/aging) with an emphasis on actionable insights.
• Contribute to governance: define and maintain standards templates best practices and change-management practices that scale across a large engineering organization.

Youll Have

• Bachelors degree in Computer Science Information Systems Engineering or a related field (or equivalent combination of education and experience).
• 35 years of experience administering supporting or engineering solutions around an ALM/requirements/test/issue platform.
• Hands-on experience with at least one comparable tool such as Polarion IBM DOORS/DOORS Next Azure DevOps or similar.
• 3-5 years experience importing/exporting requirements using ReqIF (or similar interchange formats) to support migrations and cross-organization data exchange.
• 3-5 years experience with Intermediate scripting experience (Python preferred) and comfort building automation to reduce manual effort and improve reliability.
• 3-5 years experience with working knowledge of REST APIs (authentication endpoints payloads pagination) and the ability to use APIs to integrate systems and automate repeatable tasks.
• 3-5 years experience Demonstrating the ability to troubleshoot integrations and production issues using logs data analysis and systematic root-cause investigation.
• 3-5 years experience working in a ticket-driven support model with strong written communication and customer focus.
• Ability to balance operational support with delivery of project-based enhancements in a multi-stakeholder environment.

Even better you may have

• Experience with Atlassian Jira and Confluence including workflow concepts and cross-tool traceability.
• Experience with integration platforms such as Planview Hub (or similar iPaaS/connectors) to connect ALM toolchains.
• Familiarity with GitHub and GitHub Actions especially where automation supports ALM governance and traceability.
• Exposure to test management tools (e.g. TestRail Xray) and integrating test artifacts with requirements and defects.
• Experience creating dashboards reports or information radiators that communicate traceability status and risk to technical and leadership audiences.