AI Strategic Business Development, Customer Experience, Amazon Connect Applied AI Solutions
Job Location:
Job Location:
Seattle, WA - USA
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
4 hours ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Application deadline: Jul 6 2026
This position is part of the AWS Specialist and Partner Organization (ASP) where Specialists own the end-to-end go-to-market strategy for their respective technology domains providing the business and technical expertise to help our customers succeed. Together they provide customers with the expertise and scale needed to build innovative solutions for their most complex challenges.
AWS is seeking a Strategic Business Development Manager AI Customer Experience to define and execute GTM and sales strategies that enable strategic customers to transform their businesses with Amazon Connect Customer. Amazon Connect Customer works backward from the needs of customers to provide a broad array of AI customer experience services. These services deliver personalized experiences across all channels (voice email chat IVR) utilizing flexible access to data and applications to deliver exceptional customer and agent experiences.
The Strategic Business Development Manager AI Customer Experience will define execute and own GTM and sales strategies that drive adoption and revenue of Amazon Connect within its most strategic customers. You will be responsible for building and owning key programs and initiatives that accelerate customers ability to deliver transformational business outcomes with AI through Amazon Connect. You will use data customer insights and business acumen to navigate complex customer engagements and orchestrate cross-functional stakeholders to achieve common goals.
Key job responsibilities
Build trusted relationships with C-suite executives and business leaders within the most strategic Amazon Connect Customer customers partners and prospective customers
Develop execute and own GTM and sales strategies focused on AI in customer experience to grow adoption of Amazon Connect Customer and AWS Applied AI Solutions
Drive alignment across diverse stakeholders including specialist sales product solution architecture customer success marketing and the AWS field to orchestrate Connect GTM and strategic pursuits
Capture customer insight to influence product roadmap for Amazon Connect Customer and AWS Applied AI Solutions
Create scalable programs and best practices to unblock challenges and drive growth
Serve as an Amazon Connect AI subject matter expert supporting broader internal teams
Lead cross-functional initiatives that improve Amazon Connects GTM capabilities operational excellence and business rhythms
A day in the life
Youll dive deep into Amazon Connect adoption data market trends and customer insights to identify growth opportunities then translate those insights into actionable GTM strategies. You will develop and execute GTM and sales strategies within strategic Amazon Connect customers and prospects. You will earn trust with customer C-suite executives as a thought leader in AI Customer Experience.
Your day involves collaborating with both internal stakeholderssales leaders product teams solution architects customer success marketing and partner etc and external stakeholders enterprise C-Suite executives line-of-business VPs procurement and finance to drive cross-functional alignment that delivers customer outcomes with Amazon Connects AI capabilities.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.
- 5 years of Go-To-Market Business Development Sales or Consulting experience
- 5 years of customer-facing leadership experience with Business Application Technologies including Customer Experience Artificial Intelligence CRM Customer Data Applications Contact Center-as-a-Service EUC Supply Chain Encrypted Communications and/or Communications Services
- 5 years of experience in infrastructure or cloud technology such as Compute Edge Artificial Intelligence Security Hybrid and/or Networking
- Experience developing strategies that influence leadership decisions at the organizational level
- Experience negotiating complex deals with customers and partners or equivalent
- Fluency with enterprise AI use cases in Customer Experience Sales Service and/or Marketing
- Experience relationship building and influencing at the C-level of Fortune 500 customers
- Leadership experience in the CX or AI industry
- Experience working with new product/service development teams and their outbound functions
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
This position is part of the AWS Specialist and Partner Organization (ASP) where Specialists own the end-to-end go-to-market strategy for their respective technology domains providing the business and technical expertise to help our customers succeed. Together they provide customers with the expertise and scale needed to build innovative solutions for their most complex challenges.
AWS is seeking a Strategic Business Development Manager AI Customer Experience to define and execute GTM and sales strategies that enable strategic customers to transform their businesses with Amazon Connect Customer. Amazon Connect Customer works backward from the needs of customers to provide a broad array of AI customer experience services. These services deliver personalized experiences across all channels (voice email chat IVR) utilizing flexible access to data and applications to deliver exceptional customer and agent experiences.
The Strategic Business Development Manager AI Customer Experience will define execute and own GTM and sales strategies that drive adoption and revenue of Amazon Connect within its most strategic customers. You will be responsible for building and owning key programs and initiatives that accelerate customers ability to deliver transformational business outcomes with AI through Amazon Connect. You will use data customer insights and business acumen to navigate complex customer engagements and orchestrate cross-functional stakeholders to achieve common goals.
Key job responsibilities
Build trusted relationships with C-suite executives and business leaders within the most strategic Amazon Connect Customer customers partners and prospective customers
Develop execute and own GTM and sales strategies focused on AI in customer experience to grow adoption of Amazon Connect Customer and AWS Applied AI Solutions
Drive alignment across diverse stakeholders including specialist sales product solution architecture customer success marketing and the AWS field to orchestrate Connect GTM and strategic pursuits
Capture customer insight to influence product roadmap for Amazon Connect Customer and AWS Applied AI Solutions
Create scalable programs and best practices to unblock challenges and drive growth
Serve as an Amazon Connect AI subject matter expert supporting broader internal teams
Lead cross-functional initiatives that improve Amazon Connects GTM capabilities operational excellence and business rhythms
A day in the life
Youll dive deep into Amazon Connect adoption data market trends and customer insights to identify growth opportunities then translate those insights into actionable GTM strategies. You will develop and execute GTM and sales strategies within strategic Amazon Connect customers and prospects. You will earn trust with customer C-suite executives as a thought leader in AI Customer Experience.
Your day involves collaborating with both internal stakeholderssales leaders product teams solution architects customer success marketing and partner etc and external stakeholders enterprise C-Suite executives line-of-business VPs procurement and finance to drive cross-functional alignment that delivers customer outcomes with Amazon Connects AI capabilities.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.
- 5 years of Go-To-Market Business Development Sales or Consulting experience
- 5 years of customer-facing leadership experience with Business Application Technologies including Customer Experience Artificial Intelligence CRM Customer Data Applications Contact Center-as-a-Service EUC Supply Chain Encrypted Communications and/or Communications Services
- 5 years of experience in infrastructure or cloud technology such as Compute Edge Artificial Intelligence Security Hybrid and/or Networking
- Experience developing strategies that influence leadership decisions at the organizational level
- Experience negotiating complex deals with customers and partners or equivalent
- Fluency with enterprise AI use cases in Customer Experience Sales Service and/or Marketing
- Experience relationship building and influencing at the C-level of Fortune 500 customers
- Leadership experience in the CX or AI industry
- Experience working with new product/service development teams and their outbound functions
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at NY New York - 162700.00 - 220200.00 USD annually
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