Aerospace Technical Application Specialist

This role ensures the effective implementation and application of Sherwin-Williams products within the Auto OEM and Aerospace sectors. It serves as product knowledge expert and liaison between customers and internal teams such as Sales Marketing and Lab strengthening Sherwin-Williams position as a trusted partner for both products and services.

The position requires maintaining expert-level knowledge of products applications industry trends and competitors. It provides direct on-site customer support including product selection application guidance issue resolution process improvement recommendations and training. Additionally the role works closely with Sales leadership to execute territory strategies retain existing customers and identify opportunities for growth driving territory sales and profitability through proactive engagement and technical expertise.

• Customer Relationships Execute territory and account strategies as defined by Sales leadership to build and maintain strong customer relationships. Success will be measured by customer retention rates satisfaction scores and growth in account revenue.
• Issue Resolution Lead timely resolution of customer complaints ensuring closure within defined service-level agreements (SLAs). Implement corrective actions to prevent recurrence with performance tracked by reduction in repeat issues and resolution turnaround time.
• Project Management Manage project schedules to deliver all desired outcomes on time within scope and according to specifications. Success will be measured by on-time completion rate adherence to budget and achievement of stakeholder satisfaction.
• Expense Control Operate within an annual budget for travel sales marketing and entertainment. Performance will be measured by adherence to budget targets and cost-per-sale efficiency.
• New Products Collaborate with Marketing and Lab throughout the product development lifecycle to align offerings with market demand. Success will be measured by on-time product launches adoption rates among key customers and contribution to incremental sales.
• Training Maintain up-to-date knowledge of products applications industry trends and competitors through completion of individual training plans. Deliver customer training sessions as a value-added service with metrics including number of sessions conducted and customer feedback scores.
• Safety Follow all required safety procedures as defined by Sherwin-Williams and customers to ensure a safe work environment. Compliance will be measured by zero safety violations and adherence to audit standards.
• Toolkit maintenance Ensure proper maintenance and security of all supplied tools required for job performance. Success will be measured by tool readiness and zero loss or damage incidents.
• Performance Overall performance will be evaluated based on financial results within the OEM/Aerospace division including territory sales growth profitability and expense control against established targets.

Minimum Qualifications:

• High School Diploma or GED
• 3 years of paint application experience in Auto OEM Aerospace or similar industry

Preferred Qualifications:

• Associate or bachelors degree in relevant field (Chemistry Engineering etc.)
• 5 years of paint application experience in Auto OEM Aerospace or similar industry

TRAVEL REQUIREMENTS
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