Advanced Deposit Servicing Rep Bank

Thrivent

Job Location:

Appleton, WI - USA

Hourly Salary: $ 16 - 22

Posted on: 5 days ago

Vacancies: 1 Vacancy

Job Summary

This position is responsible for performing daily check processing ACH and Wire processing exception item processing and account maintenance. This position provides technical and operational support training and knowledge for all functions related to the banks transaction processing. Knowledge of products and services that the bank offers is required. This position will work directly with the banks clients internal and external to accurately process all deposit operations servicing transaction requests.

DUTIES & RESPONSIBILITIES:

Create maintain and process ACH and wire transactions as well as Remote Deposit Capture (RDC) items.

Responsible for exception processing including managing and processing all stop payment requests non-posts and overdrafts.

Respond to client service requests including check deposits official bank check requests statement and check copies and fee refunds. Process account maintenance items such as name and address changes perform fulfillment activities including preparation of deposit forms client notices and related client contact.

Handle sensitive telephone and digital communications with clients involving confidential information providing clear explanations and context as needed to support client understanding influence outcomes appropriately and ensure a high level of customer satisfaction.

Complete research requests received from internal and external clients related to deposit servicing transactions.

Adhere to applicable banking regulations while maintaining heightened awareness of potential fraud and partnering closely with crossfunctional teams to identify risks investigate irregular activity and support ongoing process enhancements.

Model Thrivents leadership competencies Model the Way Rally the Team and Deliver Outcomes.

Supports an environment in which Thrivent employees and colleagues are focused on continuous improvement exceptional employee engagement and an unwavering commitment to our clients. Shapes and/or supports a culture that represents the Thrivent purpose promise and values ensuring that Thrivents trust and reputation remain strong with its clients.

This role will interact with individual contributors within Thrivent field organization Thrivent clients and managers and/or directors within Thrivent as well as other financial institutions.

QUALIFICATIONS & SKILLS:

Required:

High School/equivalent education or a 2-year degree preferred.

1yearbanking operations experience required with customer service experience preferred.

FIS or otherbankoperations platform andFedlineAdvantage experience preferred.

Strong written and verbal communicationinterpersonalandcustomer-serviceskills.

Good organizational timemanagementand problem-solving skills.

Ability to work accurately both independently and as a part of a team with interruptions to meetdeadlines.

Pay Transparency

Thrivents long-term growth depends on attracting rewarding and retaining people who are committed to helping others thrive with purpose. We accomplish this by offering a wide variety of market competitive compensation programs to attract reward and retain top talent. The applicable salary or hourly wage range for this full-time role is $16.29 - $22.04 per hour which factors in various geographic regions. The base pay actually offered will be determined by a variety of factors including but not limited to location relevant experience skills and knowledge business needs market demand and other factors Thrivent deems important.

Thrivent is unique in our commitment to helping people to be wise with money and live balanced and generous lives. That extends to our benefits.

The following benefits may be offered: various bonuses (including for example annual or long-term incentives); medical dental and vision insurance; health savings account; flexible spending account; 401k; pension; life and accidental death and dismemberment insurance; disability insurance; supplemental protection insurance; 20 days of Paid Time Off each year; Sick and Safe Time; 10 paid company holidays; Volunteer Time Off; paid parental leave; EAP; well-being benefits and other employee benefits. Eligibility for receipt of these benefits is subject to the applicable plan/policy documents. Thrivents plans/policies are subject to change at any time at Thrivents discretion.

Thrivent provides Equal Employment Opportunity (EEO) without regard to race religion color sex gender identity sexual orientation pregnancy national origin age disability marital status citizenship status military or veteran status genetic information or any other status protected by applicable local state or federal law. This policy applies to all employees and job applicants.

Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation please let us know by sending an email toor calland request Human Resources.

#Remote

DUTIES & RESPONSIBILITIES:

Create maintain and process ACH and wire transactions as well as Remote Deposit Capture (RDC) items.

Responsible for exception processing including managing and processing all stop payment requests non-posts and overdrafts.

Respond to client service requests including check deposits official bank check requests statement and check copies and fee refunds. Process account maintenance items such as name and address changes perform fulfillment activities including preparation of deposit forms client notices and related client contact.

Handle sensitive telephone and digital communications with clients involving confidential information providing clear explanations and context as needed to support client understanding influence outcomes appropriately and ensure a high level of customer satisfaction.

Complete research requests received from internal and external clients related to deposit servicing transactions.

Adhere to applicable banking regulations while maintaining heightened awareness of potential fraud and partnering closely with crossfunctional teams to identify risks investigate irregular activity and support ongoing process enhancements.

Model Thrivents leadership competencies Model the Way Rally the Team and Deliver Outcomes.

Supports an environment in which Thrivent employees and colleagues are focused on continuous improvement exceptional employee engagement and an unwavering commitment to our clients. Shapes and/or supports a culture that represents the Thrivent purpose promise and values ensuring that Thrivents trust and reputation remain strong with its clients.

This role will interact with individual contributors within Thrivent field organization Thrivent clients and managers and/or directors within Thrivent as well as other financial institutions.

QUALIFICATIONS & SKILLS:

Required: