Advanced Associate, Candidate Relations Coordinator

This position is located in our Lehi Utah office.

Pearson VUE () has been a pioneer in the computer-based testing industry for decades delivering more than 15 million certification and licensure exams annually in every industry from academia and admissions to IT and healthcare. We are the global leader in developing and delivering high-stakes exams via the worlds most comprehensive network ofnearly 20000test centers in 180 countries. Our leadership in the assessment industry is a result of our collaborative partnerships with a broad range of clients from leading technology firms to government and regulatory agencies. Pearson VUEis regularly featuredon the Forbes list of BestEmployers. We are proud to offer an exceptional environment to develop your professional career and we are nowhiring fora Candidate Support Representative to join our successful team in Lehi Utah.

Your Opportunity

TheCandidate Relations Coordinatoris responsible for providing excellent customer service and promoting client programs byansweringqueries from clients candidates internal personnel and testing site administrators in a high-quality and professionalmanner.

• Based inLehi Utah
• Regular full-time position working 40 hours per week
• Monday-Friday 8AM-5PM
• Payrate is$19.50 per hour paid to you every 2 weeks
• In office only no remote

Our Successful Candidate

We are looking for a passionate team-player with exceptional customer service skills. You should have excellent attention to detail and take pride in your professional communication ability both verbal and written. You should have the curiosity and ability to investigate and seek out answers to questions over multiple technological platforms.

Working closely with candidates and call center agents the Candidate Relations Coordinatoracts as an escalation point to providehigh-qualitycustomer service in the Customer Service Center. The Candidate Relations Coordinator also ensures smooth delivery of client programs.

PRIMARY RESPONSIBILITIES

Program and Client Service

• Follow through with incidents reportsand projects
• Receive and respond toclient queries through calls chat and email
• Act as an escalation point forservice-relatedissues
• Identify opportunities for improvement and efficiencies

Call Center Support

• Respond to and resolve customer queries
• Input accurate customer information into the database
• Provide performance feedback as required

Education and Experience:

• Minimum High School Diploma or Equivalent
• Experience training teaching or coaching
• 3 years of customer service experience preferred

Skills Knowledge and Abilities:

• Excellent oral and written communication skills
• Ability to multitask. Will need to answer customer calls chats and emails; often simultaneously.
• Familiar with various training tools and models; understanding of learning styles preferred
• Proficiency in Microsoft Office Suite (Excel Word etc.)
• Effective problem-solving skills
• Conflict management skills
• Strongorganizationskills