Administrative Regulations Analyst 3 (Compliance Consultant Internal Applicants Only)

Who we are

The mission of the Washington State Liquor and Cannabis Board (WSLCB) is to promote public safety public health and trust through fair administration education and enforcement of liquor cannabis tobacco and vapor laws. We search for people who demonstrate a strong work ethic excellence in customer service partnering and teamwork and quality performance.

We want to create a culture that fosters excellence in customer service open and honest communication transparency and accountability data driven decisions and business-initiated process improvement.

Our commitment to DEIB

• A comprehensive benefits package (including but not limited to Medical/Dental/Vision Long Term Disability Life Insurance etc.)
• Paid Vacation Leave and Holidays
• Tuition Waiver (enrollment in courses at state universities/colleges on a space availability basis - all or a portion of the tuition/fees may be waived for state employees)
• Tuition reimbursement (courses taken with prior approval in order to further employees career development with the WSLCB)
• Training and career development programs (including online courses and LinkedIn Learning)
• A healthy work/life balance (this may include flexible/alternative work schedules and telework/remote work opportunities when possible)
• Employee Assistance Program - confidential program created to promote the health safety and well-being of public service employees.
• Generous wellness program (we offer reimbursements for certain fitness related activities)
• Onsite exercise facility (for employees working at WSLCB Headquarter Building in Olympia)
• Infants at Work Program to promote parent and infant bonding parental well-being and healthy infant development. Depending on your job duties work location and supervisor approval eligible employees who are new mothers fathers or legal guardians can bring their infant (six weeks to six months) when they return to work.
• Free parking

Some of your primary duties will include:

• Educates and engages licensees the public and other stakeholders in addressing issues related to our mission by providing licensee support and education. This includes consultation visits licensee education and employee training. Responsible for delivering informal and formal training pertaining to applicable RCWs and WACs to cannabis licensees managers and employees.

• Responds to verbal and written inquiries concerning cannabis laws regulations and licensing.

• Develops intervention strategies designed to achieve immediate correction and long-term compliance including recommendations to effect corrective action and to monitor progress. This position delivers clear concise accurate and factual summaries of the results of inspections both orally and in writing.

• Assists in the development and implementation of an education plan and community outreach strategies including the preparation of the educational/outreach materials.

• Participates in comprehensive compliance inspections to ensure that licensees premises records advertising labeling and devices are within approved minimum guidelines and licensees are in compliance with Laws and Regulations necessary to ensure the integrity of the industries.

• Conducts announced and unannounced premises checks to ensure compliance with laws and rules.

• Conducts follow up visits if appropriate to ensure that the identified conditions have been satisfactorily abated. Records findings and notes in the agency records management system.

• Documents the field visit with a written report including any recommendations or agreements made with copies secured in the agency records management system and provided to the licensee.

• Work includes assisting the commissioned team members with analyzing and responding to complaints on licensed locations. The incumbent may support commissioned officers by helping review a licensees documents including financial records during the course of a financial investigation. Completes initial contact following the receipt of a nonspecific complaint or a first complaint of a non-public health or safety nature against a licensed premise. Provides education to the licensee manager and/or employee pertaining to the allegations.

• Organizes and conducts scheduled inspections of licensed establishments to check for compliance with state laws and provides technical assistance as necessary. Provides input on education policies procedures and regulations.

• As a result of assisting with an investigation positions in this class write reports of findings create exhibits for hearings and assist in presenting cases to a board commission or administrative law judge when necessary.

• Schedules and conducts final inspections in a timely manner. Communicates final inspection status and pre-licensure issues with Licensing staff. Conducts follow-up final inspections when necessary. Records findings and notes in the agency records management system.

Required Qualifications:

Five (5) years of combined relevant professional experience and education in business administration public administration criminal justice police science or a closely related field including experience working with a regulated industry providing education and guidance to industry members on rules and laws with the goal of achieving voluntary compliance.

OR

One (1) year of experience as an LCB Enforcement Officer.

In addition must have demonstrated the following abilities:

Ability to write clearly and succinctly.

Ability to orally communicate effectively on a one-on-one basis and in a group setting.

Able to successfully read understand and interpret policies and procedures.

This position requires a valid unrestricted Washington State drivers license corrective lenses excluded.

Preferred/Desired Qualifications:

Understanding of the WSLCB scope of regulatory authority and jurisdiction.

Able to communicate effectively and collaboratively with stakeholders with inherently diverse interests.

Demonstrated ability to develop and make effective oral presentations for small groups.

Demonstrated ability to coordinate workshops and/or training.

One or more years experience in consulting and/or interviewing to collect data and/or obtain statements.

Demonstrated ability to deal effectively with conflict arising from regulatory inspections while maintaining positive customer service.

Experience participating in administrative hearings such as testifying.

The ability to take action to learn and grow

This equity competency identifies people who are curious about themselves and others who take responsibility for knowing their own strengths and weaknesses and who use their learning to make government programs and processes more efficient and effective to serve all in Washington.

The ability to take action to meet the needs of others

This equity competency identifies people who are flexible adaptable customer-service focused and willing and able to empathetically respond to the unique needs of the people they work with and serve.

Competencies

Accountability: Accept personal responsibility for the quality and timeliness necessary to achieve excellent results. With little oversight develop innovative solutions to a variety of issues. Make timely decisions although faced with limited data or resources. Accept own role when expectations are not met and respond quickly to resolve issues with others.

Build and Maintain Relationships: Earn the trust respect and confidence of coworkers and customers through consistent honesty and professionalism in all interactions. Build and maintain working relationships characterized by mutual acceptance and cooperation. Contribute to an environment that honors diversity and uses diverse perspectives to meet the agencys mission and goals.

Effective Communications General: Convey clear timely persuasive messages that positively influence the thoughts and actions of others. Effectively express ideas and information through the written and spoken word using language that is appropriate to both the complexity of the topic and the knowledge and understanding of the reader or audience (plain talk). Keeps supervisor and co-workers informed while sharing complete and accurate information with others to include staff and people outside the organization. Practices active listening by concentrating on person or caller; listens without interrupting; and asks questions to clarify and verify information.

Effective Communications and Writing Skills: Composes clear straightforward and technically correct documents. Proofreads and edits information to improve clarity organization content and correcting errors in grammar punctuation and spelling. Independently compose written responses to emails and letters from customers answering questions providing information and/or explaining decisions made regarding eligibility for services or compliance with rules. Extract and compile data to prepare narrative statistical or other reports for review analysis documentation etc. (e.g. financial payroll labor distribution purchasing inventory registration patient or student information)

LEAN: Have the ability to work in a continuous process improvement environment continually seeking ways to eliminate waste and improve quality.

Serving Customers:Build and maintain internal and external customer satisfaction with the products and services offered by the WSLCB and develop innovative ideas that provide solutions to our customers challenges.

Safety: Understand and follow agency safety policies and other standards established to maintain a safe work environment. Carefully organize your personal workspace to minimize the likelihood of accidents. Report all injuries accidents or hazards to your supervisor immediately.

Influencing for Voluntary Compliance: Effectively persuade others to voluntarily accept recommendations or advice for the purpose of bringing them into compliance with regulations or policy.

Judgment: Display balanced thinking that combines analysis wisdom experience and perspective. Produce decisions that withstand the test of time.

Stress Tolerance: Effectively handle highly stressful or adverse situations making good decisions working calmly and accurately and helping to calm others.

Tact & Diplomacy: Respond to difficult stressful or sensitive interpersonal situations in ways that reduce or minimize potential conflict and maintains good working relationships among internal and external customers.

Workload Management:Effectively organize multiple assignments sometimes of a complex nature or involving competing priorities to produce work products that are accurate thorough and on time.

1. Completed online application.
2. Current Resume.
3. Letter of Interest describing how you meet the specific qualifications for the position.
4. Three (3) professional references to include a current or recent supervisor with email addresses and phone numbers.