Account Manager

Established in 2004 OLIVER is the worlds first and only specialist in designing building and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40 countries and counting. Our unique model drives creativity and efficiency allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group were at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency spark creativity and drive insightful decision-making empowering our teams to produce innovative and impactful results.

Role: Account Manager

Location: Baltimore Maryland

The Account Manager manages the day-to-day relationship between marketing teams and the OLIVER studio across one or more business units. You are responsible forbrief management project tracking stakeholder communication and the smooth flow of work through the OMG system. You partner with Integrated Project Managers in Mexico City to ensure production milestones are met and flagged issues are resolved proactively.

Based in Baltimore MD youll be part of a three-person Account Management team supporting the Business Director in delivering a seamless high-volume content production operation across our clients at the heart of a brand means integrating seamlessly across your clients business and evolving needs and that is central to how OLIVER works.

This is a role for someone who thrives in fast-paced multi-stakeholder environments and genuinely enjoys being embedded in a clients world.

We support flexible working and are open to different arrangements. We offer reasonable adjustments throughout the process.

What you will be doing:

• Manage a portfolio of active briefs across one ormore businessunits from brief intake through delivery ensuring all projects are tracked resourced and delivered to agreed SLAs
• Build strong working relationshipswith marketingstakeholders acting as a responsive knowledgeable and proactive day-to-day contact
• Work within OMG to raise track and close briefs;maintainup-to-date project status information and support proactive alerting on potential bottlenecks
• Partner with Integrated Project Managers (Mexico City) to coordinate production milestones manage dependencies and ensure seamless cross-location delivery
• Support the preparation of weekly status reports and QBR documentation under the guidance of the Business Director
• Manage stakeholder expectations around timelines creative scope and delivery communicating clearly proactively and without jargon
• Review briefs for completeness and clarity before routing to the creative and production team; escalate ambiguities promptly
• Track and flag scope changes version control issues or resourcing risks to the Business Director and Program Director
• Contribute to the studios insider culture: present curious and deeply engaged withuniversitybrands programs and priorities

What you need to be great in this role:

• Experience in an account management client services or project management role in a creative marketing or content production environment
• Strongorganizationalskills and the ability to manage multiple concurrent workstreams without losing detail or momentum
• Clear confident written and verbal communication skills comfortable with direct client interaction at marketing manager and director level
• A proactive solutions-first working style; you flag problems early and come with a suggested path forward
• Familiarity with project management or workflow systems (OMG Workfront Asana or similar)
• An understanding of creative production workflows briefing resourcing review and delivery in a multi-channel content environment
• Interest in or familiarity with higher education or healthcare marketing is a plus
• Comfort working across a multi-location team and collaborating remotely with nearshore colleagues in Mexico City
• Curiosity about how AI tools can enhance account management and creative production workflows
• Willingness to developproficiencywith Pencil and OMGs AI-assist features as part of ongoing studio development
• Agentic mindset: ability to break down complex multi-brief workloads into clear manageable priorities
• At the time of this posting the base salary for this position may range from$97750.00to$109250.00 USD.Individual compensation varies based on job related factors including location business needs level of responsibility experience and qualifications. The range listed is just onecomponentof OLIVERs total compensation package.

Req ID: 17875

#LI-midsenior

Our values shape everything we do:

BeAmbitiousto succeed

BeImaginativeto push the boundaries of whats possible

BeInspirationalto do groundbreaking work

Bealways learningand listening to understand

BeResults-focused to exceed expectations

Be actively pro-inclusive and anti-racist across our community clients and creations

OLIVER a part of the Brandtech Group is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential and individual differences are valued and respected. All applicants shall be considered for employment without regard to race ethnicity religion gender sexual orientation gender identity age neurodivergence disability status or any other characteristic protected by local laws.

OLIVER has set ambitious environmental goals around sustainability with science-based emissions reduction targets. Collectively we work towards our missionembedding sustainability into every department and through every stage of the project lifecycle.